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Elements and Performance Criteria

  1. Develop and implement a plan to minimise the risks associated with crowds of spectators at a complex event or program
  2. Develop and implement a plan for the management of crowds of spectators at a complex program
  3. Develop procedures for managing spectators in an emergency at a complex event or program

Evidence Required

The Evidence Guide identifies the critical aspects knowledge and skills to be demonstrated to confirm competence for this unit This is an integral part of the assessment of competence and should be read in conjunction with the Range Statements

Critical aspects of evidence to be considered

Assessment must confirm sufficient knowledge of the factors influencing the development of a risk management plan for the management of spectators at an event or program in the work environment

Assessment of performance should be over a number of eventsprograms covering the prescribed number of categories from the Range Statements

In particular assessment must confirm the ability to

ensure the risk management plan identifies all the risks associated with the event or program puts steps in place to minimise the identified risks and complies with all legal and organisational requirements

ensure enough personnel are on hand to effectively manage the expected number of spectators

ensure personnel procedures and equipment are in place to effectively deal with an emergency

Interdependent assessment of units

This unit must be assessed after attainment of competency in the following units

SRXRIKA Manage an organisations risk

SRXRIK002A Manage an organisation's risk

SRXEMRA Coordinate emergency response

SRXEMR002A Coordinate emergency response

SRXEVTB Organise meetingevent and provide onsite meetingevent management services

SRXEVT002B Organise meeting/event and provide on-site meeting/event management services

This unit must be assessed in conjunction with the following units

Nil

For the purpose of integrated assessment this unit may be assessed in conjunction with the following units

SRXEVTB Manage special events

SRXEVT005B Manage special events

Required knowledge and skills

Required knowledge

Comprehensive knowledge of typical eventprogram management systems

Issues and problems relating to overall eventprogram management

Organisations policy and procedures for the management of eventsprograms

Occupational Health and Safety OHampS and risk management procedures for coordination of eventsprograms

Knowledge of typical technical requirements for eventsprograms

Public relations knowledge for servicing of clientsguestsdelegatespeakers

Occupational Health and Safety OHampS legislation

Relevant insurances for the staging of an eventprogram

Required skills

Organisational skills in terms of event planning

Analysis skills to assess risks associated with the staging of eventsprograms

Use of technology and equipment for coordination of eventsprograms in order to assess systems

Referral skills to identify to whom to refer questionable safety aspects of the staging of the eventprogram

Research skills to seek information on the legal requirements associated with the eventprogram

Problem solving skills in order to advise coordinator of the event of the most appropriate course of action in an emergency

Literacy skills to clarify information on procedures and systems for the management of events

Organisational skills in terms of eventsprograms planning

Use of technology and equipment for coordination of eventsprograms

Resource implications

Physical resources assessment of this competency requires access to

a real event or program in order to develop and implement a risk management plan

Human resources assessment of this unit of competency will require human resources consistent with those outlined in the Assessment Guidelines That is assessors or persons within the assessment team must

be competent in this unit but preferably be competent in the unit at the level above

be current in their knowledge and understanding of the industry through provision of evidence of professional activity in the relevant area

have attained the mandatory competency requirements for assessors under the Australian Quality Training Framework AQTF as specified in Standard of the Standards for Registered Training Organisations

Consistency in performance

Due to issues such as dealing with different venues with differing layouts this unit of competency must be assessed over a number of eventsprograms in order to ensure consistency of performance over the Range Statements and contexts applicable to managing spectators at an event

Context for assessment

This unit of competency must be assessed in the context of a sport or recreationeventprogram with a range of real clients For valid and reliable assessment the sport or recreation eventprogram should closely replicate the work environment The environment should be safe with the hazards circumstances and equipment likely to be encountered in a real workplace

This unit of competency must be assessed in the context of a sport or recreationevent/program with a range of real clients. For valid and reliable assessment the sport or recreation event/program should closely replicate the work environment. The environment should be safe with the hazards, circumstances and equipment likely to be encountered in a real workplace

Assessment of this unit of competence will usually include observation of processes and procedures oral andor written questioning on required knowledge and skills and consideration of required attitudes

Where performance is not directly observed andor is required to be demonstrated over a period of time andor in a number of locations any evidence should be authenticated by colleagues supervisors clients or other appropriate persons

KEY COMPETENCIES

Collect AnalyseampOrganise Information

Communicate IdeasampInformation

PlanampOrganise Activities

Work with Othersampin Teams

Use Mathematical IdeasampTechniques

Solve Problems

Use Technology

These levels do not relate to the Australian Qualifications Framework They relate to the seven areas of generic competency that underpin effective workplace practices

The three levels of performance and denote the level of competency required to perform the task

Use routine approaches

Select from routine approaches

Establish new approaches

Collecting analysing and organising information Collecting information on the venue and the event

Communicating ideas and information Briefing staff members on the emergencies procedures to be adopted

Planning and organising activities Planning evacuation routes in the event of an emergency

Working with teams and others Working with venue staff to develop policies

Using mathematical ideas and techniques Estimating anticipated numbers of spectators at an event

Solving problems Dealing with a first aid emergency at a venue

Using technology Using a fire extinguisher in the event of fire at the venue

Please refer to the Assessment Guidelines for advice on how to use the Key Competencies


Range Statement

Range Statements

The Range Statements provide advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. The Range Statements relate to the unit as a whole and helps facilitate holistic assessment. In addition, the following variables may be present for this particular unit of competency

CATEGORIES

Emergency

[four categories]

fire

earthquake

bombing

chemical leak or spill

riot

illegal entry

alcohol

drugs

medical emergency

equipment failure

stage failure or collapse

Event or program

[two categories]

festivals

sport events

competitions

community events

functions

conferences

holiday programs

celebrations

arts events

performances

complex event or program

long lead time - more than three months

large organising team or group - more than three people

several events within the overall event of program

participant and/or audience origin varied

complex organisational structure

Facilities

[two categories]

stadiums

arenas

sports grounds

grandstands

gymnasiums

halls

theatres

kitchens

restaurants

bathrooms/dressing rooms

swimming pools

Legal requirements

[all categories]

fire egress

Occupational Health and Safety (OH&S)

Risk Management

First aid

insurances

public liability

professional indemnity

resource management

Management

[all relevant categories]

ticketing

admission

ushering

seating

crowd control

security

first aid

catering

toilet facilities

Procedures

[all categories]

crowd control

evacuation

special populations

first aid

Risks

[all categories]

includes but not limited to

overcrowding

crowd stress

mob behaviour

protection of participants

protection of performers

traffic flows

areas of congestion

emergency access of services

Venues

[two categories]

outdoor environments

open spaces

aquatic environments

parks

streets

indoor facilities

gymnasiums