EVIDENCE GUIDE

The Evidence Guide identifies the critical aspects knowledge and skills to be demonstrated to confirm competence for this unit This is an integral part of the assessment of competence and should be read in conjunction with the Range Statements

Critical aspects of evidence to be considered

Assessment must confirm sufficient knowledge of managing volunteers in the work environment

Assessment of performance should be over a period of time covering one category from the industry sector and all other categories of all the Range Statements that are applicable in the learners environment

Assessment must confirm the ability to apply this knowledge and appropriate techniques to

ensure the organisations human resources plan and financial plan incorporate the requirements of the organisations volunteers

ensure sufficient volunteers are recruited and maintained to fulfil all functions identified as a volunteer function

ensure appropriate training is provided to volunteers to maximise their contribution to the organisation

undertake periodical counselling and reviews with volunteers and incorporate identified areas of concern in future planning processes

Interdependent assessment of units

This unit must be assessed after attainment of competency in the following units

BSBMGTA Provide leadership across the organisation

BSBMGT605A Provide leadership across the organisation

This unit must be assessed in conjunction with the following units

Nil

For the purpose of integrated assessment this unit may be assessed in conjunction with the following units

BSBHRA Recruit and select personnel

BSBHR402A Recruit and select personnel

Required knowledge and skills

Required knowledge

Recruitment methods and training processes

Organisations policy and procedures for developing job descriptions

Organisations strategic planning processes

Work supervision

Team facilitation

Insurance and relevant policies

Organisational systems policy and procedures for industrial awards and agreements

Equal Employment Opportunity legislation

Occupational Health and Safety legislation

Required skills

Communication written and verbal

Team and human resource management

Counsellingmentoring

Resource implications

Physical resources Assessment of this unit of competency requires access to

A real work environment in which volunteers play a vital role

Associated resources and information relevant to the work environment

Human resources Assessment of this unit of competency will require human resources consistent with those outlined in the Assessment Guidelines That is assessors or persons within the assessment team should

be competent in this unit but preferably be competent in the unit at the level above

be current in their knowledge and understanding of the industry through provision of evidence of professional activity in the relevant area

have attained the National Competency Standards for Assessment BSZ A BSZ A and BSZ A

Consistency in performance

Due to issues such as variations in contextual issues this unit of competency must be assessed over a period of time in order to ensure consistency of performance over the Range Statements and contexts applicable to the learnerswork environment

Due to issues such as variations in contextual issues, this unit of competency must be assessed over a period of time in order to ensure consistency of performance over the Range Statements and contexts applicable to the learner'swork environment

Context of assessment

This unit of competency must be assessed in the context of a sport or recreation activity with the participation of volunteers For valid and reliable assessment the sport or recreation activity should closely replicate the work environment The environment should be safe with the hazards circumstances and equipment likely to be encountered in a real workplace

This unit of competency should be assessed through the observation of processes and procedures oral andor written questioning on required knowledge and skills and consideration of required attitudes

Where performance is not directly observed andor is required to be demonstrated over a period of time andor in a number of locations any evidence should be authenticated by colleagues supervisors clients or other appropriate persons

Key competencies

Collect AnalyseampOrganise Information

Communicate IdeasampInformation

PlanampOrganise Activities

Work with Othersampin Teams

Use Mathematical IdeasampTechniques

Solve Problems

Use Technology

These levels do not relate to the Australian Qualifications Framework They relate to the seven areas of generic competency that underpin effective workplace practices

The three levels of performance and denote the level of competency required to perform the task

Use routine approaches

Select from routine approaches

Establish new approaches

Collecting analysing and organising information Collecting and evaluating information on organisational needs and matching volunteers to meet needs

Communicating ideas and information Communicating information both shared and in a confidential context with colleagues and volunteers

Planning and organising activities Planning and organising the recruitment and training of volunteers

Working with teams and others Managing the training of volunteers and collaborating with others as to progress

Using mathematical ideas and techniques Not applicable

Solving problems Resolving difficulties experienced by volunteers

Using technology Not applicable

Please refer to the Assessment Guidelines for advice on how to use the Key Competencies

Industry sector

Position description

Relevant legislation and industry codes

Role of volunteers

Social and other motivations

Target areas

Volunteer activities

Volunteer rewards

Work environment