Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Evidence Required

The assessment process must address all of the following items of evidence

Ability to

Access workplace information relating to work responsibilities

Select appropriate methods to communicate with people from diverse backgrounds

Structure information in a logical sequence

Ascertain or clarify information by asking questions

Present information appropriate to audience and information purpose

Participate in group discussions and processes as required

Demonstrate interactive communication processes

Interact with others to achieve agreed outcomes

Respect and where appropriate represent the views of others

Record information in required formats

Knowledge of

Common colloquial and technical language

Sources of information and advice relating to work responsibilities

Methods of accessing recording and storing workplace information including print and screen based systems

Formal and informal communication systems

Group processes This may include basic facilitation negotiation and conflict resolution

Relationship with other standards

Prerequisite units

There are no prerequisite units for this competency standard

Coassessment of related units

Other units of competency relevant to the work role should be assessed in conjunction with this unit

Resources required for assessment

Assessment must occur in a real or simulated workplace where the assessee has access to

Opportunities to interact with others using typical workplace communication processes

Typical group forums which can include work groups and committees

Typical workplace information

Information systems and procedures

Standard forms and equipment as required for recording workplace information

Assessment requirements

For information on how to assess this competency standard and who can assess refer to the Assessment Guidelines for this Training Package

Range Statement

The range statement indicates the context for demonstrating competence. This statement is a guide and unless otherwise indicated, items may or may not apply as required by the work context.

Work is carried out in accordance with company policies and procedures, licensing requirements, manufacturer's recommendations, legislative requirements, codes of practice and industrial awards and agreements. Codes of practice include the Sugar Milling Operations Industry Code of Practice.

Typical workplace information may include work instructions, check-sheets, tally sheets, labels and codes, Materials Safety Data Sheets (MSDSs), standard forms, production schedules and manufacturer's specifications

Typical subjects for communication include work roles, rights and responsibilities, employment conditions and entitlements, company policies and codes of practice

Every day workplace language is used. This may include commonly used technical terms

Communication systems reflect the culture of the workplace and the workforce

Information may be conveyed in verbal, written and screen-based forms appropriate to the audience and the purpose of information

Work may require the ability to work within a team environment

Interactive communication processes include active listening, turn taking, questioning and tolerating the views of others