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Elements and Performance Criteria

1. Manage information
   • Information requirements are identified
   • Information systems are used to store, retrieve and update information
   • Consultative processes are used to collect and convey information
   • Methods used to collect, store, retrieve and convey information are reviewed and improved
2. Analyse information
   • Information is stored and collected in a format suitable for analysis and interpretation
   • Information collection is timely and relevant to the needs of individuals and teams
   • Information is collected, analysed and interpreted
3. Present information
   • Information is effectively communicated to individuals and groups
   • Communication takes into account social and cultural differences

Required Skills

Not applicable

Evidence Required

The assessment process must address all of the following items of evidence

Ability to

Facilitate consultative processes

Use information storage and retrieval systems to access store and update information

Select appropriate methods to communicate with different audiences in the workplace

Collect information in appropriate format

Analyse and interpret information

Select appropriate presentation methods to convey information for different purposes

Structure information in a logical sequence

Recommend improvements to information management practices

Knowledge of

Information recording storage and retrieval systems

Consultative and group processes

Data collection and analysis techniques as required

Meeting procedures

Presentation techniques

Relationship with other standards

Prerequisite units

There are no prerequisite units for this competency standard

Coassessment of related units

Other units of competency relevant to the work role should be assessed in conjunction with this unit

Resources required for assessment

Assessment must occur in a real or simulated workplace where the assessee has access to

Opportunities to interact with others using typical workplace communication processes

Typical group forums which can include work groups and committees

Typical workplace information

Standard forms and equipment as required for recording workplace information

Information storage and retrieval systems

Assessment requirements

For information on how to assess this competency standard and who can assess refer to the Assessment Guidelines for this Training Package

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Range Statement

The range statement indicates the context for demonstrating competence. This statement is a guide and unless otherwise indicated, items may or may not apply as required by the work context.

Work is carried out in accordance with company policies and procedures, manufacturer's recommendations, legislative requirements, codes of practice and industrial awards and agreements. Codes of practice include the Sugar Milling Operations Industry Code of Practice

Subjects for communication may be of a general, procedural or technical nature. They can also include providing feedback to individuals on work performance and discussing issues which may be of a sensitive and/or confidential nature

Every day workplace language is used. This may include technical terms

Communication systems reflect the culture of the workplace and the workforce

Information may be presented verbally, in written and screen-based forms. It can also include technical drawings, diagrams and graphs

Data analysis can include techniques appropriate to work responsibilities such as statistical analysis, troubleshooting and problem solving and planning

Interactive communication processes include active listening, constructive feedback, negotiation and conflict resolution

Work may require the ability to work within a team environment

Group processes may include formal meeting procedures and informal group processes

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