Elements and Performance Criteria
- Coordinate information on international students' pastoral care needs
- Report relevant information regarding potential and actual pastoral care requirements of student groups and individuals
- Establish and promote organisational risk management strategies in relation to provision of pastoral care services
- Administer and report on results of organisational surveys and assessments of international student expectations and needs
- Ensure information is in line with relevant legislation, regulations and codes
- Provide effective advisory services to students
- Monitor own communication skills to ensure effectiveness of pastoral care advice for students from diverse cultural backgrounds
- Coordinate work roles and responsibilities, and identify and assess resources for advising students
- Consult relevant personnel in pastoral care specialisations to identify roles and services
- Formulate support programs and services to meet international student needs
- Manage grievance processes using organisational policy and procedures
- Manage student information and records, for compliance with privacy and confidentiality standards
- Schedule consultation and debriefing for and with, work colleagues
- Ensure compliance with legislation, regulations, codes and organisational policies
- Select and record information about relevant legislation, regulations and codes in relation to provision of pastoral care services
- Select and record information about organisational policy and practices relating to provision of pastoral care services
- Communicate information in relation to compliance with relevant legislation, regulations, codes and organisational policies and procedures, to clients and stakeholders
- Monitor and report on implementation of policy and processes in relation to provision of pastoral care for students, to ensure compliance
- Monitor compliance with standards applicable to the provision of pastoral care services
- Recommend adjustments to organisational policies and procedures to appropriate organisational personnel
- Manage information and resources relating to provision of pastoral care
- Review information about and access to, international student support and pastoral care services
- Consult appropriate pastoral care services external to the organisation
- Manage resources for information to international students and other stakeholders
- Make adjustments to formats and access to information, according to compliance and organisational requirements
- Implement and review improvements to communication systems
- Coordinate quality assurance processes for provision of pastoral care
- Review trends in the provision and uptake of pastoral care services
- Establish quality indicators and strategies for developing appropriate organisational student support programs
- Conduct comparative reviews of student support programs across a range of organisations
- Implement and promote improvements in student support and pastoral care provision
- Survey student satisfaction with pastoral care services and report to appropriate organisational personnel