Elements and Performance Criteria
- Implement organisational policies and procedures to facilitate compliance with legislation and regulations
- Identify and correctly interpret legislative and regulatory requirements applicable to an international education organisation
- Plan for and develop strategies to effectively manage legislative and regulatory compliance
- Identify and apply organisational policies and procedures and systems to manage compliance
- Communicate organisational policies and procedures, and legislative and regulatory requirements to relevant organisational staff, international clients and stakeholders
- Gather and evaluate required information from internal and external sources, to ensure compliance with relevant legislative and regulatory requirements
- Consult with relevant organisational staff to ensure compliance policies and procedures are circulated, understood and applied
- Communicate with relevant stakeholders and bodies in relation to compliance with legislation and regulations
- Communicate organisational monitoring and reporting processes across the organisation
- Identify and apply effective communication strategies to facilitate implementation of processes
- Agree on effective internal operational procedures for administering insurance and finance requirements
- Consult external bodies in relation to issues arising from compliance with legislative and regulatory requirements
- Ensure organisation's monitoring and reporting systems are applied
- Record and report student monitoring and reporting information and statistics
- Conduct regular evaluation of student monitoring and reporting systems
- Consult with staff using monitoring and reporting systems to exchange information and to identify non-compliance
- Document legislative and regulatory non-compliance, follow-up corrective action reports and regularly review organisational processes
- Monitor and evaluate effectiveness of corrective action and report improvement suggestions in line with organisational policies and procedures
- Resolve issues relating to compliance
- Establish case management procedures for resolution of issues, observing protocols for client advocacy, privacy and confidentiality
- Implement communication strategies for interaction with government agencies and other external bodies
- Generate reports on progress of case management and other issues, and present to decision makers
- Identify organisational policy and procedures improvement/s to ensure resolution of issues