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Elements and Performance Criteria

  1. Facilitate compliance with legislative and regulatory requirements
  2. Manage provision of education and training information and services for international students
  3. Manage provision of and access to education and training resources for international students
  4. Review and develop teaching and training practices for international students
  5. Review and manage education and training record keeping for international students

Required Skills

Required skills

communication skills to interact effectively in an intercultural context with clients coworkers and stakeholders to provide appropriate and accurate information to relevant people

initiative and enterprise skills to access and consult relevant personnel to establish organisational policies and procedures for education and training delivery

literacy skills to record information accurately and to prepare professional reports

management skills to

manage work activities of others and review performance

lead a team mentor coach and train others or facilitate coaching or training

manage education and training resource development and provision education and training records student education and training services

ensure compliance with organisational policies and procedures and external standards

manage risk manage for quality and manage change

planning and organising skills to review and maintain records to comply with legislation regulations and standards

problemsolving skills to negotiate and resolve problems in the international education context to review and adjust policy and procedures with others

selfmanagement skills to reflect on and improve own work skills and performance to respond appropriately in difficult situations

technology skills to maintain an accessible contact list

Required knowledge

application of policies and procedures and observance of relevant legislation and regulatory requirements and organisational policies and procedures in an international education services environment

client services standards

education and training management principles and practices including applicable Australian Quality Training Framework AQTF Standards use of nationally endorsed Training Packages and competencies records and awards requirements positions and work roles

leadership and mentoring approaches and principles and practices of continuous improvement

limitation of responsibility regarding compliance staff role parameters

student education and training support services and resources management processes and roles eg learning support services pastoral care services budgeting report writing

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

managing faculty or section staff resources records to support delivery of education and training programs

facilitating compliance and rectifying noncompliance with relevant legislation regulations and standards for delivery of education and training

knowledge of relevant legislation and regulatory requirements

Context of and specific resources for assessment

Assessment must ensure

access to opportunities to participate in a range of practical exercises and projects

access to relevant documents

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

evaluation of supervisors reports on how the candidate manages international education and training processes

analysis of projects case studies completed records and reports developed by the candidate

review of forward estimates developed in relation to financing organisational education and training programs

oral or written questioning to assess knowledge of education and training management principles and practices

evaluation of review of administrative support for organisations education and training programs

review of documentation recording reporting and rectifying noncompliance

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

other educational administration units


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Legislative and regulatory requirements may include:

current relevant legislation, regulations, industry codes of practice and policy (commonwealth and state/territory) relating to:

anti-discrimination including equal opportunity and equal employment opportunity, disability discrimination, racial intolerance

business compliance relevant to work roles

child protection legislation and regulations

Education Services for Overseas Students (ESOS) Act 2000, and subsequent amendments and related legislation

employment, education and training - relevant to onshore and offshore provision

environmental issues

ESOS Act Assurance Fund requirements

immigration related policies and procedures for example from commonwealth government departments such as Department of Education, Science and Training (DEST), Department of Immigration and Citizenship (DIAC), Department of Health and Ageing (DOHA), Department of Foreign Affairs and Trade (DFAT )

National Code of Practice for Registration Authorities and Providers of International Education and Training

occupational health and safety

privacy and confidentiality

Transnational Quality Strategy (2005)

workplace employment practices and industrial relations

quality assurance guidelines set by particular organisations e.g. cultural diversity, equity and access, critical incidents and workplace practices

Standards may include:

Australian Standards relevant to industry training conducted by the international education organisation

AQTF Standards for Registered Training Organisations (quality assurance mechanism for vocational education and training sector)

competency standards in endorsed Training Packages being provided by international education organisation

standards for teaching English to international students such as those developed by the National ELT Accreditation Scheme (NEAS)

Resources may include:

financial resources such as budget allocations to support education and training programs

human resources such as teaching and training staff, administration staff to support education and training program delivery

physical resources such as adequate physical space, learning and assessment materials, recreational facilities, resources related to religious and cultural observance and requirements

Relevant personnel may include:

administrative support personnel

directors

external writers or learning/assessment materials developers

faculty managers

managers

supervisors

teachers, trainers, tutors

Student learning and assessment requirements may include:

developing learning and assessment strategies and individual assessment plans

integrity of assessments and records of learning and assessment events

sufficiency and authenticity of assessments including submitted work

validity of assessment tools and processes

Awards may include:

Australian Qualifications Framework (AQF) qualifications

Statement of Attainment/s awarded on achievement of an individual unit/s of competency

qualifications awarded in accordance with relevant legislation and standards