Elements and Performance Criteria
- Manage communication and information in relation to accommodation for international clients
- Define and document roles and responsibilities in relation to accommodation services for international clients in an international education organisation
- Identify appropriate accommodation options for international clients
- Identify and communicate accommodation services policy and procedures to international clients and other stakeholders
- Consult with international clients and other stakeholders about accommodation needs
- Identify and record details of accommodation needs of individual international students
- Make available current information on appropriate accommodation options including details of facilities and services of accommodation providers
- Establish and implement processes for dissemination, review and update of accommodation-related information
- Evaluate changing needs and lifestyles of international clients and associated accommodation requirements, and provide appropriate advice
- Implement organisational policies and procedures for managing accommodation for international clients
- Examine and evaluate accommodation policies
- Establish procedures for managing accommodation in view of trends in international client demand
- Establish procedures for determining and reviewing suitability of appropriate accommodation options to meet the needs of a range of international clients
- Identify and implement improvements for policies and procedures, as approved in line with organisational procedures
- Manage accommodation placements for international clients
- Establish and implement processes to compile and maintain accurate information about appropriate accommodation options to meet the needs of a range of international clients
- Discuss options with clients and colleagues, and arrange visits to accommodation providers including pre-placement visits
- Establish processes for feedback from international clients, providers and staff on suitability and quality of accommodation services and facilities
- Implement procedures to monitor and supervise accommodation facilities as applicable
- Receive and act on reports on accommodation services and facilities, and disseminate reports according to organisational policies and procedures
- Facilitate legislative compliance by staff, providers and clients regarding accommodation for international clients
- Make available relevant legislative documents to accommodation providers, international clients and staff as required
- Prepare presentations to accommodation providers in relation to their obligations under relevant legislation
- Establish processes for assessing accommodation provision for clients under 18 years of age
- Ensure policy and grievance procedures are compliant with relevant legislative and regulatory compliance requirements, and clearly communicated to international clients, accommodation providers and staff
- Establish strategies for the continuous improvement of accommodation services