Elements and Performance Criteria
- Make event and program decisions
- Research industry and organisational needs for events and programs
- Consult clients and stakeholders for ideas and to establish priorities for events and programs
- Make decisions on proposed event and program with relevant personnel based on identified requirements and financial viability
- Establish and clarify with team, role of team members and work roles
- Determine and schedule events and programs to be presented over an agreed period
- Conduct risk assessment and apply risk management strategies in relation to specific events and programs
- Develop a strategic plan for international education events and programs
- Refer to organisational policies and procedures for involvement in international education events and programs
- Apply cross-cultural communication strategies in planning events and programs
- Establish and confirm dates for specific events and programs
- Plan for activities and include events planning within the strategic or other overarching organisational plan
- Arrange required contracts and insurance with relevant personnel, monitoring progress and finalisation
- Communicate to relevant personnel and ensure compliance with, relevant legislation, regulations and codes applicable to events and programs, including in relation to occupational health and safety (OHS) and security
- Allocate resources for specific events and programs
- Identify or appoint coordinators and development and delivery teams to be involved in specific events and programs
- Clarify and record coordinator and team roles in relation to specific event or program
- Consult with relevant personnel and key stakeholders for input into plans for specific event or program
- Ensure specific events and programs are planned by selected teams, under appropriate leadership as appointed
- Identify required information, check specific plans and ensure resource requests from teams are fulfilled
- Ensure plans are approved and resources allocations made
- Monitor preparations for events and programs
- Identify and apply organisational approval processes for inclusion of, and contact with, key stakeholders in a range of roles for events and programs
- Receive reports regarding contact and arrangements made with and for, relevant clients and other stakeholders
- Provide assistance and support to coordinators and teams during the preparation phase
- Provide assistance and support to marketing personnel in relation to promotional activities
- Monitor resources provision and use by team for specific events and programs through meetings and organisational reporting processes
- Facilitate and deliver presentations for events and programs
- Prepare own and others' presentations for delivery at specific event or program
- Approve others' presentations for delivery at events and programs
- Deliver presentations at events and programs, in relation to international education
- Receive feedback on presentations and review performance of self and others to improve delivery
- Facilitate and monitor events and programs
- Monitor on time provision of required materials and equipment to clients and other stakeholders at specified destinations
- Monitor compliance with relevant legislation, regulations and codes in relation to the provision and distribution of goods and information
- Manage communication and process flow to ensure on time supply and receipt of required resources to specified persons and destinations
- Monitor activities to facilitate supply of information and smooth flow of presentations during events and programs
- Monitor, and facilitate where necessary, assistance and support to clients and other stakeholders during events and programs
- Make decisions and communicate to relevant personnel regarding departure from regular practices to meet contingencies arising during events and programs
- Facilitate continuous improvement processes for events and programs
- Monitor compliance with organisational policies and procedures for planning and conducting events and programs
- Establish communication and reporting lines to inform relevant personnel regarding progress and outcomes
- Facilitate evaluation of client and other stakeholder satisfaction regarding processes and outcomes
- Use feedback from clients and stakeholders to promote continuous improvement in planning and conducting events and programs
- Make adjustments to work practices and organisational policies and procedures for planning and conducting events and programs, in line with organisational procedures