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Elements and Performance Criteria

  1. Manage strategic plans to establish transnational offshore education programs
  2. Establish and develop relationships with offshore clients and partners
  3. Develop and review contracts and agreements for transnational offshore education program delivery
  4. Develop and promote transnational offshore education programs to clients and stakeholders
  5. Manage infrastructure and operations for transnational offshore education programs

Required Skills

Required skills

communication skills to interact effectively in an intercultural context with clients coworkers and stakeholders to consult with diverse international clients and to manage relationships to negotiate and manage conflict in difficult and complex situations

initiative and enterprise skills to work effectively with others in offshore settings

learning skills to understand and comply with relevant legislation regulations and standards

literacy skills to record and report information accurately

planning and organising skills to manage administrative functions and performance to plan and deliver transnational offshore education program support within relevant organisational policies and procedures

problemsolving skills to solve problems with transnational offshore education to review and manage contracts and agreements

selfmanagement skills to manage own work and the work of others to provide appropriate adequate and timely information to relevant people

technology skills to use technology for transnational offshore education communication in work role

Required knowledge

business planning and financial models relevant to transnational offshore education programs international banking principles and practices and methods for transfer of funds internationally

characteristics of transnational offshore education programs and educational trade practices

client services standards

impact and influence of culture on offshore education and training delivery

intellectual property rights and issues and copyright legislation

legal liability in contracts and agreements

legislative and regulatory requirements

limitations of responsibility in dealing with offshore partners

methods for promoting programs to offshore partners

online delivery and communication methods

organisational policies and procedures relating to offshore partnerships

principles of transnational offshore education program development and delivery

protocols for dealing with incidents in offshore locations

responsibilities of working with staff in offshore settings

student and staff support services and systems eg learning support counselling and interpreting services in offshore settings

support systems and procedures in receiving countries and institutions

technology relevant to promotion delivery and management of transnational offshore education programs and managing associated projects including adjusted technology for people with a disability where required

technological requirements and support mechanisms in online delivery

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

developing and managing transnational offshore education contracts and agreements

applying effective crosscultural communication skills in relation to international education activities

managing administration of transnational offshore education programs in line with Australian and international legislation and organisational policy guidelines

knowledge of business planning and financial models relevant to international education programs

Context of and specific resources for assessment

Assessment must ensure

access to opportunities to participate in a range of practical exercises and projects

access to relevant documents

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

evaluation of supervisors reports on how the candidate manages transnational offshore education programs

analysis of projects case studies completed records and reports developed by the candidate

oral or written questioning to assess knowledge of characteristics of international education programs and educational trade practices

review of analysis of the suitability of a range of international education programs

review of risk factors and entry and exit strategies incorporated into strategic plans for international education program promotion and delivery

review of information provided to clients and stakeholders about international education programs

evaluation of operational procedures and protocols developed for international education programs

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

other educational administration units

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Transnational offshore education programs may include:

associated projects

exchange and study abroad agreements

franchises

offshore or cross-border education and training programs conducted 'in a country other than Australia by an Australian-approved provider, where the delivery includes a face-to-face component' (Transnational Quality Strategy, 2005)

partnerships

twinning programs

International clients and partners may include:

accredited providers

contractors

education and training organisations (all sectors) in countries other than Australia

franchisees

overseas corporations

overseas government agencies

Contracts may include:

agreements for one-off or ongoing supply of goods or services

electronic or paper-based agreements

formal agreements with Australian or overseas individuals, contractors, corporations, individuals and government agencies

Relevant legislation, regulations and codes may include:

applicable legislation in offshore settings

current relevant legislation, regulations, industry codes of practice and policy (commonwealth and state/territory) relating to:

anti-discrimination including equal opportunity and equal employment opportunity, disability discrimination, racial intolerance

business compliance relevant to work roles

child protection legislation and regulations

Education Services for Overseas Students (ESOS) Act 2000, subsequent amendments and related legislation

consumer legislation such as that relating to trade practices

employment, education and training - relevant to onshore and offshore provision

environmental issues

ESOS Assurance Fund requirements

immigration related policies and procedures for example from commonwealth government departments such as Department of Education, Science and Training (DEST), Department of Immigration and Citizenship (DIAC), Department of Health and Ageing (DOHA), Department of Foreign Affairs and Trade (DFAT )

National Code of Practice for Registration Authorities and Providers of International Education and Training

occupational health and safety

privacy and confidentiality

Transnational Quality Strategy (2005)

workplace employment practices and industrial relations

government policy on educational trade in countries where transnational offshore education programs are conducted such as Free Trade Agreements (FTAs) and General Agreement on Trade and Services (GATS)

quality assurance guidelines set by particular organisations e.g. cultural diversity, equity and access, critical incidents and workplace practices

Client services may include:

cross-cultural training for staff and other clients

staff support for relocation and family services

support for development of program materials

support for students taking offshore programs

technological back-up for programs conducted internationally