Required skills

communication skills to interact effectively in an intercultural context with clients coworkers and stakeholders to manage information and communication processes to consult and communicate with teams board or committee of management and other relevant stakeholders about financial management and administration matters

initiative and enterprise skills to make referrals to appropriate people or agencies to manage for quality to review and adjust policies and procedures

literacy skills to produce documents and financerelated reports

numeracy skills to manage financial processes and to actively contribute to financial planning

planning and organising skills to manage administrative processes to facilitate implementation of policies and procedures

problemsolving skills to negotiate with people in issues resolution processes

selfmanagement skills to prioritise own activities to supervise the work of others to schedule and arrange interviews and meetings

technology skills to use technological and electronic equipment relevant software applications telephones ecommunication media

Required knowledge

international education industry and the structure and functions of an international educational organisation

relevant legislative regulatory and standards compliance requirements in relation to international education contracts consumer protection trade practices occupational health and safety OHS corporations and financial transactions employment particularly relating to remuneration and taxation

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

establishing and implementing policies and procedures including risk management strategies to manage finance and administration in an international education organisation

resolving issues in relation to finance funding and administration through appropriate communication consultation reporting and where necessary referral to legal or accounting external professionals

knowledge of relevant legislative regulatory and standards compliance requirements

Context of and specific resources for assessment

Assessment must ensure

access to opportunities to participate in a range of practical exercises and projects

access to relevant documents

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

evaluation of supervisors reports on how the candidate manages financial and administrative processes in an international education context

analysis of projects case studies completed records and reports developed by the candidate

review of financial plan developed with management team

oral or written questioning to assess knowledge of structure and functions of an international educational organisation

evaluation of any adjustments made to the financial plan

review of communication of administration matters to relevant personnel such as adjustments to administration policies and procedures

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

other educational administration units

customer service units

Risk assessment and risk management strategies may include:

Relevant legislation, regulations and codes may include:

Relevant stakeholders may include:

Relevant personnel may include:

Admissions processes may include:

Work role may include: