Elements and Performance Criteria
- Locate and record industry information relevant to work role
- Establish and maintain contacts, networks and sources of information
- Access information on work role, skills and attributes in international education organisations from appropriate sources
- Apply information in work situations to assist effectiveness in work role
- Record and securely store relevant information, reviewing and updating as necessary
- Collate and record contact details of relevant individuals, groups and agencies in an accessible location
- Enhance work quality
- Source information on international education services and operations and use it effectively
- Identify employer and employee rights and responsibilities in international education services organisations under workplace relations legislation
- Identify role, responsibilities and criteria for performance review based on relevant work standards, key activities and own job description
- Develop processes to improve work practices using collated and analysed information
- Disseminate information to colleagues in similar work roles and to other appropriate stakeholders
- Observe privacy and confidentiality requirements regarding personal or organisational information, in accordance with relevant legislation
- Use information to improve own and team work practices
- Review own performance in work role to identify gaps in work skills and future skill requirements
- Source and act upon professional development and training opportunities for self and team
- Develop and use systems of reporting and performance appraisal to assess own and team performance
- Apply processes to improve own and team work practices by referring to research and best practice in international education services, in accordance with organisational policies
- Evaluate effectiveness of processes and strategies