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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Provide initial and ongoing information, and advice on training and assessment services
   • Provide potential learners with relevant information about the range of training and assessment services provided by the training and/or assessment organisation
   • Explain specific program content and assessment requirements to learners, in a clear and concise manner
   • Confirm training schedule with relevant personnel and disseminate to learners
   • Access, provide and explain relevant organisational policies and procedures relating to training and/or assessment services to learners according to organisational and legal requirements
2. Complete training and assessment records
   • Collect, verify and record personal learner information on learner records management system
   • Collect, verify and record details of the specific learning strategy and learning program on the learner records management system
   • Confirm and record relevant additional requirements
   • Confirm and record learner progress and assessment outcomes in a timely manner
   • Organise certification processes according to national reporting requirements, where appropriate
   • Address custody and management requirements of training and/or assessment information and records
3. Complete reporting requirements
   • Complete and forward final results to appropriate personnel for signature, using systems to support reporting
   • Finalise, check and provide data for national reporting purposes to appropriate personnel for signature
   • Identify, document and address issues and irregularities in recording and reporting activities in a timely and effective manner
   • Refer issues and irregularities outside own area of responsibility or expertise to the appropriate personnel for resolution, if relevant

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in the elements and performance criteria of this unit, including:

providing initial and ongoing advice on training, and/or assessment services, programs, and specific information requirements to a range of learners

managing records relating to a range of learners

organising certification processes for a range of learners

completing AVETMISS compliant documentation for at least one learning program.

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Knowledge Evidence

The candidate must be able to demonstrate essential knowledge to effectively complete the task outlined in the elements and performance criteria of this unit. This includes knowledge of:

organisational policies and procedures relating to records and reporting procedures, and disseminating information to learners

established training and assessment information systems

the training and assessment services provided by the organisation

the requirements for collecting, recording, and reporting vocational education and training information

NVR/AQTF and AVETMISS requirements, covering:

records management

reporting requirements.

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