REQUIRED KNOWLEDGE

This describes the knowledge required for this unit

Relevant codes of practice policies and procedures related to communications and teamwork on a coastal vessel

Basic communication techniques including barriers to effective communication and how to overcome them

Standard terms used when communicating with others on a coastal vessel

Antidiscrimination and harassment policies and regulations

Industrial award requirements related to personnel responsibilities obligations and entitlements

Instructions and procedures for social behaviour shipboard work and emergency situations

Principles of effective interaction with crew and passengers on board a vessel including recognising differences active promotion of antidiscrimination and avoidance of harassment

Conflict resolution and mediation strategies and techniques used on board vessels

REQUIRED SKILLS

This describes the basic skills required for this unit

Listen to and interpret verbal instructions and information concerning work activities

Read and interpret written instructions and procedures relevant to work activities on board a coastal vessel

Collaborate with other crew members in the course of work activities

Interpret and apply established communication practices including standard marine terms and phrases

Identify interpersonal problems that may arise during operations on a vessel and take appropriate action to resolve problems identified

Take action to avoid discrimination and harassment and report any identified incidents in accordance with policies and regulations

TDMMEA CONTRIBUTE TO EFFECTIVE COMMUNICATIONS AND TEAMWORK ON BOARD A COASTAL VESSEL

TDMME1107A CONTRIBUTE TO EFFECTIVE COMMUNICATIONS AND TEAMWORK ON BOARD A COASTAL VESSEL

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria the Range Statement and the Assessment Guidelines for this Training Package

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, , the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects of evidence required to demonstrate competency in this unit

Assessment must confirm appropriate knowledge and skills to

a

Communicate effectively with others as part of work activities

b

Read and interpret signs and instructions relevant to duties and responsibilities

c

Carry out assigned duties to established standards

d

e

Contribute to the resolution of shipboard conflicts

f

Identify typical communication and teamwork problems and take appropriate action

Evidence required for demonstration of consistent performance

a

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

b

Consistently applies underpinning knowledge and skills when

communicating on board a vessel

carrying out assigned duties to established standards

maintaining required standards of behaviour on a vessel

contributing to the resolution of shipboard conflicts

identifying typical communication and teamwork problems and taking appropriate action

c

Shows evidence of application of relevant workplace procedures including

job procedures and work instructions

relevant regulations policies and procedures

safety management system and procedures where applicable

d

e

Work is completed systematically with required attention to detail

f

Recognises and adapts appropriately to cultural differences in the workplace including modes of behaviour and interactions between crew and others

TDMMEA CONTRIBUTE TO EFFECTIVE COMMUNICATIONS AND TEAMWORK ON BOARD A COASTAL VESSEL

TDMME1107A CONTRIBUTE TO EFFECTIVE COMMUNICATIONS AND TEAMWORK ON BOARD A COASTAL VESSEL

Context of assessment

a

Assessment of competency must comply with the assessment requirements of the relevant maritime regulations

b

Assessment of this unit must be undertaken within relevant marine authority approved and audited arrangements by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral examinations and

Appropriate practical assessment must occur

i

at the registered training organisation andor

ii

on an appropriate working or training vessel

Specific resources required for assessment

Access is required to opportunities to

a

participate in a range of role plays case studies andor other simulated practical and knowledge assessments that demonstrate the skills and knowledge to contribute to effective communications and teamwork on board a vessel andor

b

contribute to an effective communications and teamwork on board an operational commercial vessel

VARIABLE

a.

Work must be carried out:

1

b.

Work is performed:

1

c.

Work involves:

1

a

Vessel may include:

1

b

Work responsibilities may include:

1

2

3

4

5

6

7

8

b

Communications may include

1

VARIABLE

c

Communication problems may include:

1

misunderstanding

2

3

4

5

6

d

Documentation and recordsmay include:

1

2

3

4

5

6

7

e

Applicable legislation, regulations and codes may include:

1

2

3

4

5

6

7