REQUIRED KNOWLEDGE

This describes the knowledge required for this unit

Relevant sections of applicable maritime regulations

Relevant OHampS legislation and policies

Maritime communication techniques including barriers to effective communication and how to overcome them

Established written verbal and nonverbal communication practices

Relevant industrial award requirements as they relate to shipboard personnel responsibilities obligations and entitlements

Principles of effective communication

Standard nautical vocabulary as described in IMO Standard Marine Communication Phrases

Protocols and procedures for communicating with others on board a vessel and with other vessels and coast stations

Techniques for reading and interpreting charts and other graphical information as per role and responsibility

Techniques for communicating effectively with a multilingual crew

Typical communication problems and appropriate action and solutions

REQUIRED SKILLS

This describes the basic skills required for this unit

Listen to and interpret verbal orders instructions and information as per role and responsibility

Read and interpret written orders regulations instructions charts and other information as per role and responsibility

Communicate both verbally and in writing as per role and responsibility

Recognise and interpret nonverbal communication

Follow correct protocols and standard operating procedures for communicating with others on board a vessel and with other vessels and coast stations

Interpret and apply established communication practices including standard marine terms and phrases

Identify and solve problems that may arise during communication and take appropriate action based on available information

Communicate with multilingual crew where applicable using established techniques

Adapt to differences in vessel communication equipment and standard operating procedures

Select and use internal and external communication equipment as per role and responsibility

TDMMEB COMMUNICATE USING STANDARD MARINE VOCABULARY

TDMME207B COMMUNICATE USING STANDARD MARINE VOCABULARY

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria the Range Statement and the Assessment Guidelines for this Training Package

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, , the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects of evidence required to demonstrate competency in this unit

Assessment must confirm appropriate knowledge and skills to

a

Communicate with others effectively using written verbal and nonverbal methods when performing duties

b

Use the standard nautical vocabulary when communicating with others on board a vessel and with other vessels and coast stations

c

Read and interpret charts signs and symbols relevant to duties

d

Identify typical communication problems and take appropriate action

Evidence required for demonstration of consistent performance

a

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

b

Consistently applies underpinning knowledge and skills when

communicating on board a vessel

identifying communication problems and taking appropriate action

identifying and implementing improvements to communication methods

assessing the effectiveness of communication

c

Shows evidence of application of relevant workplace procedures including

relevant sections of applicable maritime regulations

vessels safety management system and procedures

standard operating procedures and work instructions

d

Action is taken promptly to report andor rectify communication problems in accordance with statutory requirements and company procedures

e

Work is completed systematically with required attention to detail

f

Recognises and adapts appropriately to cultural differences in the workplace including modes of behaviour and interactions and communication with others

Context of assessment

a

Assessment of competency must comply with the assessment requirements of the relevant maritime regulations

b

Assessment of this unit must be undertaken within relevant marine authority approved and audited arrangements by a registered training organisation

continued

TDMMEB COMMUNICATE USING STANDARD MARINE VOCABULARY

TDMME207B COMMUNICATE USING STANDARD MARINE VOCABULARY

Context of assessment

continued

As a minimum assessment of knowledge must be conducted through appropriate writtenoral examinations

Appropriate practical assessment must occur

i

at the registered training organisation andor

ii

on an appropriate working or training vessel

Specific resources required for assessment

Access is required to opportunities to

a

demonstrate performance in a range of suitably simulated communication exercises and case studies covering communication situations that are typically experienced on a vessel andor

b

demonstrate communication skills and knowledge in an appropriate range of operational situations on board an operational commercial or training vessel

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

VARIABLE

a.

Work must be carried out:

1

b.

Work is performed:

1

c.

Work involves:

1

d.

Work requires:

1

a

Vessel may include:

1

b

Communication may include:

1

2

3

4

5

VARIABLE

c

Communication may be with:

1

2

3

d

Communication problems may include:

1

2

3

4

5

6

7

e

Documentation and records may include:

1

2

3

4

5

6

7

8

9

10

11

f

Applicable legislation, regulations and codes may include:

1

2

3

4

5