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Elements and Performance Criteria

1. Perform maintenance tasks
   • Respond promptly to requests for routine maintenance assistance.
   • Select and use appropriate equipment safely and according to manufacturer's instructions.
   • Carry out maintenance tasks correctly and promptly, in accordance with enterprise policy and procedures.
   • Carry out maintenance tasks according to required schedules and priorities.
   • Carry out maintenance tasks with minimum disruption to customers and colleagues.
   • Enclose or isolate work areas where appropriate to ensure safety of customers and colleagues, using warning signage where required.
   • Complete tasks in accordance with quality requirements.
   • Clean work areas on completion of work.
   • Identify problems requiring specialist assistance and seek help from the appropriate supervisor or tradesperson.
2. Maintain and store equipment
   • Identify problems or faults and report them to the appropriate supervisor or tradesperson.
   • Carry out basic maintenance on equipment on a regular basis, according to enterprise procedure.
   • Store equipment in designated areas.
   • Store equipment in accordance with manufacturer's specifications, enterprise requirements and occupational health and safety standards.
3. Perform administrative tasks
   • Interpret maintenance requests accurately.
   • Clarify instructions with persons making a request, when required.
   • Complete work report forms and other required documentation accurately.
   • Forward documentation to the appropriate person, as required.
4. Assist in special projects
   • Carry out work on special projects correctly, under the direction of the appropriate specialist or supervisor.
   • Undertake liaison with other project members to ensure effective co-ordination of tasks within the total project.
5. Liaise with contractors
   • Establish and maintain contact with appropriate contractors to ensure effective co-ordination of maintenance work.
   • Provide assistance and information to contractors when required.
   • Relay accurate information between contractors and maintenance supervisors when required.

Required Skills

Not applicable

Evidence Required

Essential Knowledge and Skills to be Assessed

The following skills and knowledge must be assessed as part of this unit

safety and emergency procedures related to all general routine maintenance activities including safe use of tools and equipment

selection use and care of commonly used maintenance tools and equipment

general maintenance techniques

principles of planned preventative maintenance

commonly used maintenance materials

environmental issues and legislation affecting general maintenance

customer service skills

Linkages to Other Units

There is a link between this unit and the following unit and combined training and assessment may be appropriate

THTGTMB Carry out grounds maintenance

THTGTM02B Carry out grounds maintenance

Critical Aspects of Assessment

Evidence of the following is critical

ability to operate and use equipment safely and correctly

ability to perform a range of routine maintenance tasks within timeframes acceptable to the enterprise

ability to document maintenance

ability to liaise with contractors

knowledge of general procedures and requirements that apply to routine maintenance work

Context of Assessment and Resource Implications

Assessment must ensure

access to all equipment required for routine maintenance in the relevant work context

project or workplace activities that allow completion of real maintenance activities

completion of maintenance activities within timeframes acceptable to the enterprise and which reflect standard workplace practice

Assessment Methods

Assessment methods must be chosen to ensure that a full range of maintenance skills can be practically demonstrated Methods must include assessment of knowledge as well as assessment of practical skills

The following examples are appropriate for this unit

direct observation of the candidate completing maintenance tasks

oral or written questions to assess knowledge of maintenance techniques and toolsequipment

evaluation of work completed by the candidate

review of maintenance documentation completed by the candidate

review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

Key Competencies in this Unit

Key Competencies are an integral part of all workplace competencies The table below describes those applicable to this unit Trainers and assessors should ensure that they are addressed in training and assessment

Level Perform Level Administer and Manage Level Design and Evaluate

Key Competencies

Collecting Organising and Analysing Information

For example

Responding to instructions and requests for maintenance

Seeking out and reviewing information related to work activities

Communicating Ideas and Information

For example

Receiving following and giving instructions and information to others

Communicating with colleagues and contractors

Planning and Organising Activities

For example

Planning organising and prioritising work tasks and responsibilities according to standard maintenance schedules and timeframes

Making arrangements with contractors colleagues and departments or sections

Working with Others and in Teams

For example

Working cooperatively with colleagues in completing maintenance activities

Clarifying personal responsibilities

Using Mathematical Ideas and Techniques

For example

Calculating quantities of materials required for maintenance and special projects

Solving Problems

For example

Dealing with hazards

Assessing routine and nonroutine maintenance

Using Technology

For example

Using equipment requiring adjustment and modulation

Essential Knowledge and Skills to be Assessed

The following skills and knowledge must be assessed as part of this unit

safety and emergency procedures related to all general routine maintenance activities including safe use of tools and equipment

selection use and care of commonly used maintenance tools and equipment

general maintenance techniques

principles of planned preventative maintenance

commonly used maintenance materials

environmental issues and legislation affecting general maintenance

customer service skills

Linkages to Other Units

There is a link between this unit and the following unit and combined training and assessment may be appropriate

THTGTMB Carry out grounds maintenance

THTGTM02B Carry out grounds maintenance

Critical Aspects of Assessment

Evidence of the following is critical

ability to operate and use equipment safely and correctly

ability to perform a range of routine maintenance tasks within timeframes acceptable to the enterprise

ability to document maintenance

ability to liaise with contractors

knowledge of general procedures and requirements that apply to routine maintenance work

Context of Assessment and Resource Implications

Assessment must ensure

access to all equipment required for routine maintenance in the relevant work context

project or workplace activities that allow completion of real maintenance activities

completion of maintenance activities within timeframes acceptable to the enterprise and which reflect standard workplace practice

Assessment Methods

Assessment methods must be chosen to ensure that a full range of maintenance skills can be practically demonstrated Methods must include assessment of knowledge as well as assessment of practical skills

The following examples are appropriate for this unit

direct observation of the candidate completing maintenance tasks

oral or written questions to assess knowledge of maintenance techniques and toolsequipment

evaluation of work completed by the candidate

review of maintenance documentation completed by the candidate

review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

Key Competencies in this Unit

Key Competencies are an integral part of all workplace competencies The table below describes those applicable to this unit Trainers and assessors should ensure that they are addressed in training and assessment

Level Perform Level Administer and Manage Level Design and Evaluate

Key Competencies

Collecting Organising and Analysing Information

For example

Responding to instructions and requests for maintenance

Seeking out and reviewing information related to work activities

Communicating Ideas and Information

For example

Receiving following and giving instructions and information to others

Communicating with colleagues and contractors

Planning and Organising Activities

For example

Planning organising and prioritising work tasks and responsibilities according to standard maintenance schedules and timeframes

Making arrangements with contractors colleagues and departments or sections

Working with Others and in Teams

For example

Working cooperatively with colleagues in completing maintenance activities

Clarifying personal responsibilities

Using Mathematical Ideas and Techniques

For example

Calculating quantities of materials required for maintenance and special projects

Solving Problems

For example

Dealing with hazards

Assessing routine and nonroutine maintenance

Using Technology

For example

Using equipment requiring adjustment and modulation

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Range Statement

This unit may apply to any sector of the tourism and hospitality industry but has particular relevance for attractions and theme parks, hotels and motels. The following explanations identify how this unit may be applied in different workplaces and circumstances.

Routine maintenance tasks may include:

simple repairs

routine servicing of equipment

painting and decorating

minor demolition.

Special projects may include:

construction of new attractions

landscaping

major demolition.

Appropriate equipment may include:

hand tools and implements

electrical tools and equipment

painting requisites

earthmoving machinery.

Problems requiring specialist assistance include:

major breakdowns in plant and equipment

blasting

drilling

non-routine and contract servicing

servicing of specialist equipment.

Work report forms and other required documentation may include:

job sheets

maintenance books, sheets and schedules

sign-off sheets

requisitions and orders

audits.

Contractors may include:

tradespeople such as electricians, engineers, carpenters, plumbers, landscape architects, gardeners

labourers.

Quality requirements may include:

standards and guidelines for external accreditation

enterprise standards and requirements

audits and reports.

This unit may apply to any sector of the tourism and hospitality industry but has particular relevance for attractions and theme parks, hotels and motels. The following explanations identify how this unit may be applied in different workplaces and circumstances.

Routine maintenance tasks may include:

simple repairs

routine servicing of equipment

painting and decorating

minor demolition.

Special projects may include:

construction of new attractions

landscaping

major demolition.

Appropriate equipment may include:

hand tools and implements

electrical tools and equipment

painting requisites

earthmoving machinery.

Problems requiring specialist assistance include:

major breakdowns in plant and equipment

blasting

drilling

non-routine and contract servicing

servicing of specialist equipment.

Work report forms and other required documentation may include:

job sheets

maintenance books, sheets and schedules

sign-off sheets

requisitions and orders

audits.

Contractors may include:

tradespeople such as electricians, engineers, carpenters, plumbers, landscape architects, gardeners

labourers.

Quality requirements may include:

standards and guidelines for external accreditation

enterprise standards and requirements

audits and reports.

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