REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Regulations relevant to the picking and processing of orders including relevant bond quarantine or other legislative requirements

Relevant OHampS and environmental protection procedures and guidelines

Workplace procedures and policies for the picking and processing of orders

Focus of operation of work systems equipment management and site operating systems for the picking and processing of orders

Problems that may occur when picking and processing an order and appropriate action that can be taken to resolve the problems

Documentation and record requirements when picking and processing an order

Equipment used during picking and processing operations and the precautions and procedures that should be followed in its use

Housekeeping standards procedures required in the workplace

Site layout and obstacles

Required skills

Communicate effectively with others when picking and processing orders

Read and comprehend simple statements in English

Read and interpret instructions procedures signs and labels relevant to the picking and processing of orders

Complete documentation related to picking and processing orders

Identify relevant stock and goods coding and labelling including ADG and IMDG markings

Work collaboratively with others when picking and processing orders

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems faults or malfunctions when picking and processing orders in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unplanned events when picking and processing orders

Apply precautions and required action to minimise control or eliminate hazards that may exist when picking and processing orders

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies risk situations and environments

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Operate and adapt to differences in equipment in accordance with standard operating procedures

Select and use relevant equipment and communications technology when picking and processing orders

Select and use required personal protective equipment conforming to industry and OHampS standards

Estimate the size shape and special requirements of goodsloads

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies and other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials andor equipment andor

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through appropriately simulated activities at the registered training organisation andor

in an appropriate range of situations in the workplace

Work may be conducted:

Customers may be:

Workplaces may comprise:

Work may be conducted in:

Problems that may occur when picking and processing an order include:

Special order requirements may include:

Hazards in the work area may include exposure to:

Consultative processes may involve:

Communication in the work area may include:

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

Personal protective equipment may include:

Information/documents may include:

Applicable regulations and legislation may include: