REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Codes of practice and legislative requirements relevant to the organisation of the transport of freight and goods

Relevant OHampS and environmental procedures and regulations

Procedures for the calculationestimation of weight volumes and dimensions

Procedures for the identification and evaluation of information needed to facilitate the transport of freight

Procedures for assessing storage and transport requirements and options

Procedures for electing transportstorage equipment and systems

Procedures for organising any required permits

Procedures for coordinating the transfer and storage of goods including multimodal transport

Procedures for the completion of transport documentation

Problems that may occur when organising the transport of freight and goods and appropriate action that can be taken

Sources of information and documentation needed when organising the transport of freight and goods

Customer service policies and procedures

Required skills

Communicate effectively with others when organising the transport of freight and goods

Read and interpret instructions procedures and labels relevant to the organisation of the transport of freight and goods

Interpret and follow operational instructions and prioritise work

Complete documentation related to the organisation of the transport of freight and goods

Work collaboratively with others when organising the transport of freight and goods

Establish effective working relationships with colleagues and clients

Plan own work including prioritisation of work activities predicting consequences and identifying improvements

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems that may arise during the organisation of the transport of freight and goods in accordance with regulatory requirements and workplace procedures

Apply precautions and required action to minimise control or eliminate hazards that may exist during work activities

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies risk situations and environments

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Select and use communication computers and systems required for the organisation of the transport of freight and goods

Operate and adapt to differences in equipment in accordance with standard operating procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies and other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials andor equipment andor

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through appropriately simulated activities at the registered training organisation andor

in an appropriate range of situations in the workplace

Organisation of the transport of freight/goods may include movement of:

Customers may be:

Operations may be conducted:

Freight/goods to be transported may include:

Storage areas may be:

Transport modes may include:

Information needed to facilitate the organisation of the transport of freight/goods may include:

Requirements for work may include:

Hazards may include:

Consultative processes may involve:

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

Information/documents may include:

Applicable procedures and codes may include:

Australian and international standards and certification requirements