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Elements and Performance Criteria

  1. Confirm customer requirements
  2. Organise freight arrangements
  3. Communicate with shipping agents and authorities

Required Skills

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant codes of practice and legislative requirements including local and international freight regulations

Relevant OHampS and environmental procedures and regulations

Procedures for the interpretation of client requirements

Procedures for the identification and evaluation of information needed to organise the international transport of freight

Procedures for calculating volumes and dimensions

Procedures for reviewing transport options and availability of carriers

Procedures for liaising with Australian and international contacts using appropriate technology

Procedures for completing consignment documentation

Problems that may occur when organising the international transport of freight and appropriate action that can be taken

Contacts and sources of informationdocumentation needed when organising the international transport of freight

Customer service policies and procedures

Required skills

Communicate effectively with others when organising the international transport of freight

Read and interpret instructions procedures and labels relevant to the international transport of freight

Complete documentation related to the organisation of the international transport of freight

Work collaboratively with others when organising the international transport of freight

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems that may arise when organising the international transport of freight in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unplanned events

Modify activities depending on differing operational contingencies risk situations and environments

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Use relevant communication and computer equipment and systems when organising the international transport of freight

Operate and adapt to differences in equipment in accordance with standard operating procedures

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies and other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials andor equipment andor

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through appropriately simulated activities at the registered training organisation andor

in an appropriate range of situations in the workplace


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Organisational activities may cover movement of:

equipment

goods

materials

various forms of freight transport

Requirements for work may include:

freight forwarding protocols and procedures

communications equipment

workplace operations

authorities and permits

hours of operation

relevant regulations

Information needed to organise the international transport of freight may include:

type, capacity and compatibility of cargo

agreed delivery times and routing schedules

pick-up and drop-off points

specified carrier/mode of transport

agreed cost structure

Forms of transport may include:

road

rail

sea

air

local courier

Consultative processes may involve:

international and domestic agents, suppliers and clients

relevant authorities and institutions

other employees and supervisors

management

OH&S specialists

other professional or technical staff

Communications systems may involve:

telephone

fax

email

electronic data transfer of information

mail

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Documentation/records may include:

Australian and international codes of practice and regulations relevant to the international transport of freight

operations manuals, job specifications and procedures and induction documentation

Safe Working Limits (SWL) and Working Load Limits (WLL) of transport options

workplace operating procedures and policies

supplier and/or client instructions

Australian and International standards, criteria and certification requirements

communications technology equipment, oral, aural or signed communications

quality assurance procedures

emergency procedures

relevant competency standards and training materials

Applicable procedures and codes may include:

regulations and codes of practice for the international transport of freight

Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including:

Australian and international dangerous goods codes

Australian Marine Orders and the International Maritime Dangerous Goods Code

IATA Dangerous Goods by Air regulations

Australian and International Explosives Codes

relevant regulations for the import and export of cargo

Australian and international standards and certification requirements

relevant state/territory OH&S legislation

relevant state/territory environmental protection legislation