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Elements and Performance Criteria

1. Monitor clerical functions
2. Duties and the relationship of the duties to organisational procedures are outlined and explained in accordance with workplace procedures
3. Clerical work is monitored to ensure it meets workplace requirements
4. Solve operational problems
5. Potential and actual problem/s are identified and or anticipated
6. Information and evidence surrounding the problem is collected and analysed
7. Options are identified, evaluated and optimal solution is selected
8. Chosen solution is implemented in accordance with workplace procedures
9. Effectiveness of the solution is evaluated against workplace requirements to resolve the problem
10. Arrange container/cargo inspection/survey
11. Arrangements are made to allow access to identified containers/cargo by authorised personnel
12. Records of allowed access are completed in accordance with workplace procedures
13. Prepare for next shift
14. Personnel requirements for next shift are determined to ensure safe and efficient operations
15. Container/cargo movements in the yard are checked and recorded to ensure incoming shift has up-to-date information on work status and container/cargo location

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant legislation and workplace procedures communicating effectively with others when coordinating clerical functions at a container or cargo terminal or wharf completing documentation related to work activities dealing with internal and external customers in small, medium or large workplaces identifying, selecting and using relevant equipment, processes and procedures interpreting and following operational instructions and prioritising work modifying activities depending on operational contingencies, risk situations and environments monitoring work activities in terms of planned schedule operating and adapting to differences in equipment in accordance with standard operating procedures operating electronic communications equipment to required protocol when coordinating clerical functions at a container or cargo terminal or wharf reading and interpreting relevant instructions, procedures and labels reporting and/or rectifying identified problems, faults or malfunctions promptly, in accordance with regulatory requirements and workplace procedures working collaboratively with others when coordinating clerical functions at a container or cargo terminal or wharf working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

Australian and international standards, codes and regulations relevant to operating terminals or wharves including the Australian Dangerous Goods (ADG) and International Maritime Dangerous Goods (IMDG)Codes cargo marking and numbering systems focus of operation of work systems, equipment, management and site operating systems relevant to coordinating clerical functions at a container or cargo terminal or wharf problems that may occur when coordinating clerical functions at a container or cargo terminal or wharf and appropriate action that can be taken to resolve these problems relevant bond, quarantine or other legislative requirements relevant handling and safety codes relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental protection procedures and guidelines site layout of container or cargo terminal or wharf types of cargo including goods with specialist requirements, temperature controlled goods and dangerous goods workplace procedures and policies for coordinating clerical functions at a container or cargo terminal or wharf.

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