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Elements and Performance Criteria

1. Analyse freight transfer requirements
2. Australian and international codes and regulations, and workplace policies for international freight transfer are identified
3. Information on current and potential customers, and their international freight requirements is obtained and analysed in accordance with workplace procedures
4. Special characteristics and customer requirements for the types of freight to be transferred are identified, interpreted and considered in accordance with workplace procedures
5. Appropriate options for international freight transfer are evaluated in terms of identified special requirements, customer need and relevant regulatory requirements, including Australian and international codes for the transfer of dangerous goods and hazardous substances
6. Selected options for freight transfer arrangements are documented in accordance with workplace policy and related regulations
7. Plan systems and processes for international freight transfer
8. Workplace policies and mission statement are interpreted to define the process requirements for international freight transfer
9. Appropriate systems are evaluated and established/coordinated to facilitate the organisation of international freight transfer, including suitable risk analysis
10. Human resources needed to organise international freight transfer are identified and documented
11. Action is initiated to ensure staff are assigned, recruited and/or trained in accordance with identified human resource requirements
12. Office, computer and communications equipment is identified and action is initiated for appropriate assignment or procurements
13. Quality standards and procedures for proposed international freight transfer processes are documented/updated in accordance with workplace procedures
14. Monitor and coordinate systems and processes for international freight transfer
15. International freight forwarding operations are monitored against identified quality standards and for compliance with Australian and international regulatory requirements
16. Non-compliance with quality standards or regulatory requirements is identified and appropriate action is initiated to report and rectify identified problems
17. Customer satisfaction with international freight transfer services is monitored using appropriate methods
18. Customer concerns and suggestions for service improvements are acted upon in accordance with workplace procedures
19. Reports and other required documentation related to international freight transfer operations are completed and referred to relevant personnel in accordance with workplace procedures
20. Any changes in Australian and international regulations and codes of practice relevant to international freight transfer are monitored, identified and appropriate action is initiated to ensure ongoing compliance of workplace processes and systems

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying precautions and required action to minimise, control or eliminate hazards that may exist during work activities applying relevant legislation and workplace procedures communicating and working effectively with others when managing international freight transfer operations completing documentation related to managing international freight transfer operations maintaining workplace records and documentation when managing international freight transfer operations modifying activities depending on operational contingencies, risk situations and environments monitoring work activities in terms of planned schedule operating and adapting to differences in freight and systems in accordance with standard operating procedures planning and organising systems and activities when managing international freight transfer operations providing leadership to others when managing international freight transfer operations reading and interpreting instructions, procedures, information and labels relevant to managing international freight transfer operations reporting and/or rectifying identified problems, faults or malfunctions promptly, in accordance with regulatory requirements and workplace procedures selecting and applying appropriate technology, information systems and procedures when managing international freight transfer operations working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

application of relevant Australian Standards and associated certification requirements contacts and sources of information/documentation needed when managing international freight transfer systems operational requirements for the safe transfer and storage of dangerous goods and hazardous substances operational work systems, resources, management and workplace operating systems procedures for establishing and monitoring suitable international freight transfer operations procedures for liaising with relevant Australian and international contacts using appropriate technology procedures for reviewing options for international freight transfer systems procedures for identifying and evaluating information needed to manage the international transfer of freight procedures for identifying and interpreting requirements of current and potential clients quality and customer service policies and procedures relevant Australian and international regulations, codes of practice and legislative requirements including local and international freight regulations relevant permit and licence requirements relevant workplace documentation procedures applicable to the international transfer of freight.

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