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Elements and Performance Criteria

1. Identify features of taxi communications system
   • Features and functions of taxi radio system are identified
   • Features and functions of taxi computer dispatch system are identified
   • Features and functions of taxi duress alarm system are identified
2. Operate taxi communications system
   • Checks are carried out to confirm communications system is operational in accordance with manufacturer instructions and workplace procedures
   • Communications system is used in a manner consistent with road laws and safe driving practices
   • Communications security is maintained in accordance with workplace procedures
3. Use appropriate communications protocols
   • Received messages are interpreted and recorded as required in accordance with workplace procedures
   • Messages are transmitted clearly and precisely with due observation of ethics and protocols required of users
   • Incoming messages are received and are answered promptly and courteously within operating procedures and regulatory requirements
   • Clear, unambiguous vocal communication is used in accordance with operating procedures, language requirements and codes
   • Appropriate protocols and procedures are followed when using communications systems in emergencies
4. Maintain communications equipment operational status
   • Equipment is checked and monitored in accordance with workplace procedures
   • Minor faults in communications systems are identified, diagnosed and repaired or reported in accordance with workplace procedures

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

carrying out minor routine monitoring procedures for communications equipment communicating effectively with others when using communications systems in a taxi, including during transmission and at receipt of information, in a manner consistent with road laws and safe driving practices communications systems including: computer dispatch mobile phone – on person or hands-free vehicle mounted radio security equipment, including duress alarm and camera completing documentation related to using communications systems in a taxi identifying, reporting and/or rectifying problems that may arise when using communication systems in a taxi in accordance with workplace procedures monitoring communications equipment operational status operating and adapting to differences in equipment in accordance with operating procedures operating taxi and other electronic communications systems effectively and to required protocol reading, interpreting and following relevant operating instructions, procedures, information and signs responding appropriately to cultural differences in the workplace undertaking pre-operational checks for communications systems and equipment using communications systems in emergencies working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

basic barriers to effective communication and how to overcome them basic communication techniques including the phonetic alphabet basic principles of effective communication, which includes: active listening two-way conversation questioning to obtain information and/or to clarify information and understanding routine oral reporting features of various communications systems such as: taxi radio systems taxi computer dispatch systems taxi duress alarm systems procedures and protocols for using communications systems in an emergency relevant codes of practice and legislative requirements including local regulations relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental procedures and regulations workplace procedures and policies for using communication systems in a taxi.

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