Elements and Performance Criteria
- Prepare and respond to call
- Implement road safety procedures to commence hook-up
- Disabled vehicle is approached and recovery vehicle is parked in accordance with safe roadside working procedures
- Job hazards are identified and required action is taken to minimise, control or eliminate identified hazards
- Appropriate action is taken to ensure the safety of all disabled vehicle occupants
- Occupants are moved to recovery vehicle safety, away from road and recovery vehicle equipment
- Beacons are placed at immediate approach to breakdown scene
- Authorities are notified if there is likelihood of danger or undue delays
- All movements between vehicles are confined to nearside if possible
- Hook-up disabled vehicle
- Exact nature of problem is correctly diagnosed to decide on correct towing method
- Driver of damaged or disabled heavy vehicle is informed about recovery procedures that will be undertaken
- Recovery vehicle is safely manoeuvred into position to facilitate recovery and to minimise inconvenience to traffic flow
- Towing hook-up procedures are used to connect up disabled vehicle for recovery, ensuring safety standards are adequate for tow weight
- Disabled vehicle brake control system is interconnected so brakes can be operated from recovery vehicle
- Driveline is disconnected in accordance with manufacturer guidelines and secured
- Under lift boom is retracted to shortest position suitable for towing, and lock and check turning clearance
- Warning lights and signs are attached in accordance with regulatory requirements
- Final checks are undertaken and hook-up of disabled vehicle is completed in accordance with organisational and regulatory requirements
- Disabled vehicle is safely towed using appropriate defensive driving techniques and procedures
- Unhook disabled vehicle
- Disabled vehicle is safely manoeuvred into position in accordance with job requirements
- Disabled vehicle brakes are engaged and vehicle is chocked
- Unhook procedures are used correctly to safely disconnect disabled vehicle
- Removed driveline components that were disconnected are placed near disabled vehicle
- Disabled vehicle is positioned in accordance with organisational and customer requirements
- Conclude towing operations