Elements and Performance Criteria
- Park vehicle
- Vehicle is parked with due consideration of critical factors
- Need for use of visual safety equipment is determined and this equipment is positioned in accordance with workplace procedures, local authority requirements and state/territory requirements
- Access to vehicle is planned to minimise traffic wear on gardens and lawns, and to avoid obstructions
- Potential external hazards are identified and vehicle is parked to minimise risk of injury and/or damage to items and equipment during removal activities
- Define job requirements
- Customer needs and perception of job are clearly established through appropriate questioning and discussion based on written removal consultant appraisal
- In consultation with customer, removal consultant/client inventory is checked for accuracy and discrepancies are made known to appropriate workplace personnel in accordance with workplace procedures
- Initial inspection of total job is undertaken with customer and an appropriate loading sequence is ascertained
- Potential internal hazards are identified and appropriate action is planned to minimise risk or injury and/or damage to items, equipment or structure
- Special requirements are identified and negotiated with customer
- Customer is appropriately advised of any pre-damaged or damage-risked items and appropriate documentation is completed
- Dangerous or hazardous items that are unacceptable for removal are identified and customer is appropriately informed
- Confirmation is made that items have been appropriately prepared for travel, in accordance with workplace procedures
- Plan and monitor loading
- Loading plan is confirmed in consultation with appropriate onsite removal team members
- Potential external hazards are identified and appropriate action is planned to minimise risk of injury and/or damage to items and equipment during removal activities
- Confirmed loading plan is communicated to all onsite removal team members
- Relevant information about loading plan is communicated to despatch staff or other appropriate personnel in accordance with workplace procedures
- Removal team performance is monitored to ensure requirements of loading plan are met
- Complete records