REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant codes of practice and legislative requirements including Australian Dangerous Goods Code and relevant freight regulations

Relevant OHampS and environmental procedures and regulations

Workplace procedures to be followed in the consolidation of manifests

Operational procedures for document control

Sources of informationdocumentation needed when consolidating manifests

Customer service policies and procedures

Required skills

Communicate effectively with others when consolidating manifest documentation

Read and interpret instructions procedures information and labels relevant to the consolidation of manifest documentation

Interpret and follow operational instructions and prioritise work

Complete documentation related to the consolidation process

Work collaboratively with others when consolidating manifest documentation

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems that may arise when consolidating manifest documentation in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unanticipated situations that may occur when consolidating manifest documentation

Plan own work including predicting consequences and identifying improvements

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies risk situations and environments

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies and other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials andor equipment andor

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through appropriately simulated activities at the registered training organisation andor

in an appropriate range of situations in the workplace

Consolidation of manifest documentation may be undertaken in:

Requirements for work may include:

Documentation may include:

Consultative processes may involve:

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

Documentation/records may include:

Applicable procedures and codes may include:

Australian and international standards and certification requirements