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Elements and Performance Criteria

  1. Prepare briefing
  2. Deliver briefing
  3. Complete documentation

Required Skills

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Organisational procedures and policies for preparing and presenting workplace information briefings

Documents forms and presentations required as part of workplace information briefings

Problems that may occur when preparing and presenting workplace information briefings and action that can be taken to resolve them

Effective communication techniques such as open and closed questioning active listening and body language

Communication barriers and how to deal with them

Required skills

Communicate effectively with others when preparing and presenting workplace information briefings

Read and interpret instructions procedures and information relating to preparing and presenting workplace information briefings

Complete documentation relating to preparing and presenting workplace information briefings

Work collaboratively with others when preparing and presenting routine workplace information

Promptly report and rectify within limits of own role problems that may arise when preparing and presenting routine workplace information in accordance with regulatory requirements and organisational procedures

Modify activities depending on differing operational contingencies and environments

Use appropriate numeric functions when preparing and presenting workplace information briefings

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment at the registered training organisation andor

in an appropriate range of situations in the workplace