Elements and Performance Criteria
- Estimate removal job requirements
- Accurate and complete inventory is taken, which records all furniture and effects to be removed
- Type of goods to be removed is accurately defined so appropriate arrangements for fragile or dangerous goods can be made, in accordance with organisational procedures and legislative requirements
- Hazards are identified, risks are assessed and control measures are implemented
- Job requirements are estimated in relation to size of van, amount of time required, labour required, hazards involved, and other resources needed to complete the job
- Job costs are calculated on the basis of volume, time and distance
- Interact with customers regarding removals
- Customer requests and queries are courteously handled face-to-face and on the telephone, in accordance with organisational procedures
- Customers are appropriately briefed about organisational details, legal liability, insurance and contractual details of removal job, in accordance with organisational procedures
- Personal contact with customer is maintained during and following removal to ensure customer needs are satisfied and concerns are addressed
- Prepare documentation for removal job