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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Collect and prepare information
2. Purpose and audience for document are identified
3. Appropriate document format is identified to meet organisational requirements
4. Relevant information is collected for inclusion in document
5. Active listening skills are applied when collecting information
6. Questioning techniques are used to gain additional information and to clarify understanding
7. Interpret and analyse information
8. Relevant information is interpreted, analysed and collated as required for inclusion in document
9. Draft is prepared as required in accordance with organisational procedures
10. Finalise workplace documents
11. Document is completed in accordance with organisational policies and procedures
12. Document is edited and a final version appropriate to identified communication purpose is presented

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying methods of analysis and interpretation for workplace documents applying relevant workplace procedures collecting relevant information for inclusion in workplace documentation reading and interpreting relevant instructions, procedures and information reporting and rectifying problems with workplace documentation working systematically with required attention to detail.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

communications techniques, including active listening and effective questioning format and layout of documents and forms used in workplace activities issues that may occur when preparing and completing workplace documents, and actions that can be taken to resolve them methods used to analyse and interpret information to be included in workplace documents and forms organisational procedures and policies for completing workplace documents and forms.

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