REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant procedures and duty of care requirements

Relevant OHampS responsibilities

Basic communication techniques including barriers to effective communication and how to overcome them

Basic principles of effective communication

Protocols and procedures for communicating with others using relevant workplace technology

Techniques for communicating effectively with a multilingual persons or persons with a limited ability to speak or understand English

Typical communication problems and appropriate action and solutions

Required skills

Communicate effectively with others when completing basic work activities

Read and interpret instructions procedures and information relevant to basic work activities

Interpret and follow operational instructions and prioritise work

Complete documentation related to basic work activities

Operate electronic communication equipment to required protocol

Work collaboratively with others in the course of communication

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems in communication in accordance with workplace procedures

Modify communication activities depending on differing operational contingencies and environments

Work systematically with required attention to detail

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies and other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials andor equipment andor

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through appropriately simulated activities at the registered training organisation andor

in an appropriate range of situations in the workplace

Communication will be that involved in:

Communication modes may include:

Communications may involve:

Communication problems may include:

Personnel in work area may include:

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

Communication may involve the basic use of a range of communication technology including:

Information/documentation may include:

Applicable regulations and legislation may include: