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Elements and Performance Criteria

1. Identify communications equipment systems and features
2. Types of communications equipment, component parts and accessories used in the work area are identified
3. Applications for workplace activities of the different communications systems and related software are interpreted as required
4. Communications system features and control functions are identified
5. Hazards are identified, risks are assessed and control measures are implemented
6. Appropriate communications system is selected depending on type of communication to be made
7. Use communications equipment systems
8. System checks are carried out prior to operations to confirm communications system is operational, in accordance with organisational requirements
9. Communications systems are operated safely in accordance with organisational procedures and regulatory requirements
10. Communications system security is maintained in accordance with organisational procedures
11. Messages are received, interpreted and recorded in accordance with operating procedures and regulatory requirements
12. Text and numeric data are entered into communications system using appropriate technology as required
13. Entered information is checked and corrected as required
14. Receive and respond to requests
15. Details of the situation are established using effective communication skills, techniques and resources, in accordance with organisational procedures
16. Communication difficulties are acknowledge and efforts are made to overcome these difficulties
17. Complete details of request are accurately recorded in a timely and efficient manner, in accordance with organisational procedures
18. Urgency of request is determined using information gained from person making the request
19. Suitable response is formulated in accordance with organisational procedures
20. Request is referred in accordance with situation presented and organisational procedures
21. Requests are answered promptly in accordance with organisational procedures
22. Requests are dealt with in a professional manner at all times
23. Appropriate follow-up action is taken, in accordance with needs of the situation and organisational procedures
24. Respond to communications system faults
25. Communications system technical faults are identified and appropriate action is taken
26. Back-up or alternative systems are utilised when primary system fails or as required
27. Communication difficulties are acknowledged and efforts are made to overcome these difficulties
28. Complete details of request are accurately recorded in a timely and efficient manner in accordance with organisational procedures
29. Appropriate follow-up action is taken in accordance with needs of the situation and organisational procedures

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

communicating effectively with others using available communications equipment completing relevant documentation identifying and reporting problems, faults or malfunctions identifying and using required communications technology identifying job hazards and taking required action to minimise, control or eliminate identified hazards prioritising communications activities depending on operational contingencies, risk situations and environments terminating calls in accordance with organisational procedures.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

communications systems features effective communication techniques including barriers to communication and how to overcome them manufacturer operating instructions/guidelines for communications equipment problems that can occur when using communications systems and corrective actions procedures and protocols for communicating with others procedures and protocols for using communications systems during an emergency relevant sections of legislated rail safety requirements, codes of practice and/or guidelines work health and safety (WHS)/occupational health and safety (OHS) risks and hazards when using communications systems workplace communication records.

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