REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant procedures and duty of care requirements

Relevant OHampS responsibilities

Sources of information and data and procedures for processing the information for workplace use

Protocols and procedures for the collection analysis and presentation of workplace information and data using relevant technology

Presentation and communication techniques including an understanding of barriers to effective communication and how to overcome them

Basic principles of effective presentation and communication of information

Techniques for communicating effectively with a multilingual persons or persons with a limited ability to speak or understand English

Typical presentation and communication problems and appropriate action and solutions

Required skills

Communicate effectively with others when collecting analysing and presenting workplace data and information

Read and interpret instructions and procedures relevant to the collection analysis and presentation of workplace data and information

Interpret and follow operational instructions and prioritise work

Complete documentation related to the collection analysis and presentation of workplace data and information

Identify and use required communication and presentation technology

Work collaboratively with others when collecting analysing and presenting workplace data and information

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems that may arise when collecting analysing and presenting workplace data and information in accordance with regulatory requirements and workplace procedures

Plan own work including predicting consequences and identifying improvements

Implement contingency plans for unanticipated situations that may arise when collecting analysing and presenting workplace data and information

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies risk situations and environments

Work systematically with required attention to detail

Operate and adapt to differences in equipment in accordance with standard operating procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies and other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials andor equipment andor

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through appropriately simulated activities at the registered training organisation andor

in an appropriate range of situations in the workplace

Data collection, analysis and presentation will be:

Customers may be:

Presentation modes may include:

Presentations/communications may involve:

Presentation/communication problems may include:

Depending on workplace context, consultative processes may involve

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

Presentation/communication may involve the use of a range of technology, including:

Information/documentation may include:

Applicable regulations and legislation may include: