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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Follow procedures for safety and security
  2. Follow procedures for accident/emergency situations
  3. Identify, report and respond to threats of physical violence
  4. Identify and implement strategies to minimise and manage fatigue

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying information about accident and emergency policies and procedures and duty of care responsibilities

applying precautions and required action to minimise, control or eliminate identified hazards

applying relevant legislation and workplace procedures

applying safe work practices

communicating effectively with others

completing relevant documentation

completing work health and safety (WHS)/occupational health and safety (OHS), and accident and emergency records/reports as required

diffusing threats of physical violence

following correct fatigue management precautions and procedures

following established procedures for WHS/OHS, security, hazard identification and risk controls

identifying difficult customer or road user situations and applying conflict resolution or avoidance behaviour

implementing contingency plans

modifying activities depending on operational contingencies, risk situations and environments

monitoring passenger and road user behaviour

reporting and/or rectifying identified problems, faults or malfunctions promptly, in accordance with regulatory requirements and workplace procedures

seeking assistance, as required, from external emergency support services in accordance with established procedures

selecting and appropriately applying technology, information systems and procedures to complete workplace tasks.


Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

appropriate reporting procedures including emergency, fire and accident procedures

codes and systems for breaches of security

cultural sensitivities that may lead to angry responses

culturally appropriate responses to potential problematic situations

emergency response procedures

fatigue management techniques, causes and effects of fatigue on drivers and how fatigue contributes to workplace accidents

lifestyles that promote effective long-term fatigue management

location and use of safety alarms, emergency shutoff systems, and emergency communications systems

manual lifting and manual assisted lifting

potentially difficult situations, such as poorly lit pick-up areas, fare evasion, intoxication, over crowding

procedures and protocols for safety and security procedures

recognising risks and hazards created by fatigue and ways of managing them

relevant codes of practice and legislative requirements

relevant WHS/OHS procedures and guidelines

safe work practices relevant to individual work roles

sources of information and documentation for complying with safety and security procedures

typical problems that can occur when complying with safety and security procedures and related appropriate action that can be taken to prevent or solve these problems.