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Elements and Performance Criteria

1. Establish the context for change
2. Requirement for change is confirmed through consideration of changes to legislation, business or organisational requirements
3. Key stakeholders are identified and consulted on proposed change
4. Benchmarking is conducted with other similar organisational/functional/best practice standards to confirm preferred methodology for managing change
5. Specialists and experts are consulted as required to assist in identifying major change requirements or opportunities
6. Overall life cycle and phases of change are identified
7. Develop risk management strategy
8. Risk assessment is conducted to identify risks and hazards related to change
9. Identified risks are evaluated and controls are established so far as is reasonably practicable in accordance with organisational policy and procedures
10. Responsibility for managing established controls is determined
11. Develop implementation plan
12. Complexity of change is identified and appropriate phases and transition plans are developed
13. Communications strategy is developed in collaboration with key stakeholders
14. Modifications to systems and infrastructure are identified
15. Resources required to implement change are identified
16. Affected personnel and required training/up skilling is identified
17. Updating of risk registers and other safety documentation is identified
18. Procedures for post implementation monitoring and review are established
19. Changes are documented and approval by key stakeholders is obtained in accordance with regulatory and organisational requirements
20. Communicate workplace change
21. Anticipated change is advertised to appropriate organisational personnel who will be affected by change
22. Range of strategies is used to foster a positive attitude to change, especially from individuals on whom organisational change will have the most effect
23. Advice is provided to key stakeholders on strategies for effective change management and sensitivity is shown to people’s individual responses to change
24. Leadership and communications strategies are used to assist others to deal with ambiguity and to adapt to change
25. Implement workplace change
26. Policies, practices and procedures are altered and implemented as required to support change management strategy
27. Modifications to systems and infrastructure are implemented
28. Required training/up skilling of affected personnel is facilitated
29. Risk registers and other safety documentation are updated to reflect implemented change
30. Monitor and review change process and outcomes
31. Organisational safety management system is reviewed and revised to reflect change
32. Ongoing process are monitored following implementation of change to ensure it is meeting organisational requirements
33. Procedures for post-implementation monitoring and review are established
34. Advice is provided to key stakeholders on strategies for effective change management and sensitivity is shown to people’s individual responses to change
35. Ongoing processes are monitored following implementation of change to ensure it is meeting organisational requirements

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

adapting to changes in relevant legislation and regulations applying relevant legislation and workplace procedures communicating effectively with others, including using appropriate words and language structure to explain complex ideas conducting a review of an implemented change within an organisation conducting risk assessments consulting with stakeholders developing a plan to implement a specific change within an organisation identifying barriers to change within an organisation implementing a specific change within an organisation interpreting and explaining complex, formal documents and assisting others to apply these in the workplace monitoring change management strategies preparing written advice and reports working collaboratively with employees and management.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

change management strategies key factors in the internal and external operating environment negotiation processes organisational goals, policies and procedures organisational systems for risk management and risk mitigation relevant rail safety national law, regulations and requirements related to managing change safety management systems.

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