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Elements and Performance Criteria

1. Respond to reported incidents
2. Details of incidents are received, analysed, confirmed and prioritised
3. Immediate coordination requirements are identified and actioned in accordance with organisational procedures
4. Coordinate incident response activities
5. Control and/or coordination of incident response activities is assumed and all relevant personnel and other authorities are informed of this action
6. Assistance to be provided to clients and operators is arranged within duty of care limitations and organisational requirements
7. Assistance is provided to relevant authorities in accordance with organisational policies and legislative requirements
8. Information is collected and passed on to relevant personnel/stakeholders in accordance with workplace procedures
9. Convey complex information
10. Complex information is conveyed clearly and accurately
11. Recipient understanding of information is monitored and mode of communication is adjusted appropriately
12. Interaction is monitored to ensure it is consistent with the urgency of the situation, in accordance with organisational policies and procedures
13. Communicate with relevant personnel
14. Information is conveyed clearly and clarified when requested by other parties
15. Requirements are communicated clearly and in a manner that reflects an appropriate level of authority
16. Direction, advice and assistance is sought as required and is followed as appropriate to the situation
17. Difficulties in communication are recognised and resolved using appropriate communication skills and techniques
18. Roles and authority of relevant personnel involved in the situation are clarified and respected
19. Overcome barriers to communication
20. Barriers to effective communication are identified by continuous monitoring of the situation
21. Situational needs are identified, clarified and confirmed using appropriate communication skills and techniques
22. Conflict and potential for conflict are dealt with in a manner that prevents escalation
23. Communicate as a team
24. Handover/takeover is performed and full details are communicated to/received from other team members to ensure continuity of incident response
25. Team member communications are acknowledged as received and understood
26. Observations are verbalised to team members
27. Inquiries are made of team members to clarify information required to provide continued incident response
28. Complete follow-up actions
29. Details of incident are collected, recorded and managed in accordance with organisational procedures
30. Contribution is made to debrief process and recommendations are prepared and submitted as required
31. Interaction is monitored to ensure it is consistent with the urgency of the situation in accordance with organisational policies and procedures
32. Contribution is made to debrief or follow-up actions or process and recommendations are prepared and submitted as required

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant workplace procedures collaborating with others when implementing and coordinating incident response procedures completing relevant documentation following organisational standards when recording and reporting incident responses identifying and following organisational incident response procedures identifying job hazards and taking required action to minimise, control or eliminate identified hazards interpreting and following operational instructions and prioritising work modifying activities depending on operational contingencies, risk situations and environments reading, interpreting and following relevant instructions, procedures and incident response information.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

emergency management plan and incident response workplace procedures hazards, risks and related precautions to control risk layout of network/area under control and potential obstacles for responding parties means to control and organise incidents and to provide practical assistance procedures and policies for responding to incidents procedures for contacting emergency personnel and other relevant stakeholders relevant safeworking system and workplace procedures relevant work health and safety (WHS)/occupational health and safety (OHS) and other regulatory codes of practice, procedures and guidelines about responding to incidents types of incidents that can occur and the appropriate action to be taken in each case.

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