REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant workplace standards and procedures and duty of care requirements

Relevant OHampS and environmental protection procedures and responsibilities

Workplace structures and the roles and responsibilities of teamgroup members

Basic principles of teamwork

Typical misunderstandings and problems that can occur in the workplace and appropriate ways of dealing with them

Focus of operation of work systems equipment or management site and organisational operating procedures

Required skills

Communicate effectively with others when completing work activities

Read and interpret instructions procedures information and signs relevant to working with others as a team

Interpret and follow operational instructions and prioritise work within the team

Operate electronic communication equipment to required protocol when communicating with others in the workplace

Work collaboratively with others

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified misunderstandings and problems that can occur in the workplace and appropriate ways of dealing with them in accordance with regulatory requirements and workplace procedures

Apply precautions and required action to minimise control or eliminate hazards that may exist when working with others in a work environment

Monitor team activities in terms of planned schedule

Modify team activities depending on differing operational contingencies risk situations and environments

Adapt to any differences in language and culture in accordance with standard operating procedures

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies and other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials andor equipment andor

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through appropriately simulated activities at the registered training organisation andor

in an appropriate range of situations in the workplace

Work:

Customers may be:

Enterprises may comprise:

Work colleagues may include:

Personnel in work area may include:

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

Communication may involve the basic use of a range of communication technology including:

Information/documentation may include:

Applicable regulations and legislation may include: