REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant regulatory and code requirements

Relevant OHampS and environmental protection policies and procedures

Workplace protocols and procedures for leading work teams

Techniques to encourage appropriate participation of teamgroup members

Coaching and mentoring approaches

Workplace policies and plans including procedures for training and development

Principles duty of care and obligations within the chains of responsibility in the transport industry

Strategies to implement continuous improvement processes

Typical problems that can occur when leading a work team and related appropriate action that can be taken

Required skills

Communicate effectively with others when leading a work team

Read and interpret instructions procedures and information relevant to team leadership and team activities

Negotiate and work effectively with team members

Interpret and follow operational instructions and prioritise work

Complete documentation related to team leadership and team activities

Operate electronic communication equipment to required protocol

Provide leadership and encouragement to team members

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems that may arise when leading a work team in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unanticipated situations that may arise when leading a work team

Apply precautions and required action to minimise control or eliminate hazards that may exist during team activities

Plan team activities including predicting consequences and identifying improvements

Monitor team activities in terms of planned schedule

Modify team activities depending on differing operational contingencies risk situations and environments

Ensure application of fatigue management knowledge and techniques

Operate and adapt to any differences in language and culture amongst team members

Identify and recommend improvements to services resource allocation and use

Select and appropriately apply technology information systems and procedures to complete workplace tasks

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies and other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials andor equipment andor

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through appropriately simulated activities at the registered training organisation andor

in an appropriate range of situations in the workplace

Work involves:

Work may occur:

Customers may be:

Workplaces may comprise:

Team members may include:

Consultative processes may include:

Communication may involve the basic use of a range of communication technology including:

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

Information/documentation may include:

Applicable regulations and legislation may include: