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Elements and Performance Criteria

1. Identify work requirements
2. Work requirements and specific customer requirements interpreted and clarified as required
3. Pick-up and delivery points are located
4. Size, weight and configuration of materials to be couriered are identified
5. Equipment required to facilitate pick-up and delivery is identified
6. Plan and prepare for work
7. Work is planned based on an analysis of distance, travel times, customer requirements, resource implications and known priorities
8. Planned steps and outcomes are checked to ensure conformity with instructions and work requirements
9. Work sequence is identified and relayed to base as required
10. Required resources are selected
11. Undertake work operations
12. Work operations are undertaken in accordance with plan and quality requirements, and within operator and equipment operating capacity
13. Difficulties or uncertainties occurring during operations are identified and alternative strategies are determined
14. Pick-up and delivery of materials is undertaken in accordance with workplace quality procedures
15. Adjust to changing work priorities
16. Work plan or route is adjusted or modified to meet changing priorities and circumstances
17. Changes to work plan are relayed to base
18. Complete work operations
19. Work operations are reviewed to ensure outcomes have met customer requirements and workplace quality outcomes
20. Workplace documentation is completed
21. Operational capacity of equipment is checked and returned to storage area as required
22. Security of goods is maintained in accordance with enterprise procedures

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant legislation and workplace procedures communicating and working effectively with others when prioritising courier or delivery operations completing documentation related to prioritising courier or delivery operations estimating the size, shape and special delivery requirements of articles identifying and correctly using equipment required when coordinating courier or delivery operations interpreting and following operational instructions and prioritising work monitoring work activities in terms of planned schedule operating electronic communications equipment to required protocol reading and interpreting instructions, procedures, information and labels relevant to courier or delivery operations reporting and/or rectifying identified problems promptly, in accordance with workplace procedures working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

housekeeping standards and procedures methods and strategies for prioritising courier or delivery operations National Transport Commission Load Restraint Guide relevant state/territory mass and loading regulations requirements of courier or delivery work systems and operations, and relevant equipment risks in courier or delivery operations and related precautions to control these risks security policies and procedures typical problems that may arise when prioritising courier or delivery operations and appropriate action to be taken workplace procedures and policies for coordinating and prioritising courier or delivery operations.

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