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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Prepare for customers with specific needs
2. Vigilance is maintained for customers with specific needs and/or disabilities on arrival into the station platform
3. Hazards are identified, risks are assessed and control measures are implemented
4. Actions to assist customers with specific needs and/or disabilities are identified in accordance with workplace procedures and/or requirements
5. Provide assistance to customers with specific needs
6. Ancillary equipment is obtained and provided for use by customers in wheelchairs where appropriate and as required
7. Customers with seeing eye/hearing dogs are observed and assisted as required
8. Customers with other specific needs are observed and assisted as required
9. Customers are assisted in a courteous manner, sensitive to customer specific needs
10. Ongoing support and/or vigilance is provided to customers with specific needs to maximise customer travelling safety and comfort
11. Ancillary equipment is utilised safely in accordance with workplace procedures and safety regulations
12. Communicate regarding customers with specific needs
13. Other personnel are informed when involvement with customers with specific needs may cause delays to services and/or operations
14. Other personnel are informed about the presence of customers with specific needs as required

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

adapting to differences in equipment in accordance with operating procedures applying relevant workplace procedures communicating effectively with others when transporting customers with specific needs identifying job hazards and taking required action to minimise, control or eliminate identified hazards identifying delays that may occur when assisting customers with specific needs and the correct procedures for dealing with them identifying different categories of specific need interacting positively with customers with specific needs interpreting and following operational instructions and prioritising work modifying activities depending on operational contingencies, risk situations and environments reading, interpreting and following relevant instructions, procedures, information and signs reporting and/or rectifying identified problems, in accordance with regulatory requirements and workplace procedures using ancillary equipment to assist customers with specific needs in accordance with workplace procedures working collaboratively with others when transporting customers with specific needs.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

ancillary equipment operating procedures manufacturer instructions, specifications and recommended operating procedures for ancillary equipment, including pre-operational checks organisational policies and procedures regulations and codes of practice service timetables and network information workplace instructions and procedures for transporting customers with specific needs.

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