REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Workplace quality assurance and improvement principles and procedures

Relevant OHampS procedures and guidelines

Housekeeping standards and procedures required in the workplace

Workplace or site layout

Focus of operation of work systems equipment or management site and organisational operating procedures

Typical qualityrelated problems that may arise in work operations and products and related options for action and solutions

Impact of job on enterprise and individual performance

Required skills

Communicate effectively with others when applying quality procedures and standards

Read and interpret instructions and information relevant to quality procedures and standards

Interpret and follow operational instructions and prioritise work

Complete documentation related to quality procedures and standards

Operate electronic communication equipment to required protocol

Work collaboratively with others when applying quality procedures and standards

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified qualityrelated problems in accordance with workplace procedures

Monitor work activities in terms of quality procedures and standards and take appropriate action where required

Modify quality assurance activities depending on differing operational contingencies risk situations and environments

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Identify and use equipment processes and procedures required within the context of the job concerned

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies and other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials andor equipment andor

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through appropriately simulated activities at the registered training organisation andor

in an appropriate range of situations in the workplace

The operations may be conducted:

Customers may be:

Workplaces may comprise:

Work may be conducted in a range of work contexts and may include:

Consultative processes may involve:

Communication in the work area may include:

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

Information/documents may include:

Applicable regulations and legislation may include: