REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Workplace quality assurance and improvement principles and procedures

Quality improvement tools and methods

Relevant OHampS procedures and guidelines

Housekeeping standards and procedures required in the workplace

Workplace or site layout

Focus of operation of work systems equipment or management site and organisational operating procedures

Typical qualityrelated problems that may arise in work operations and products and related options for action and solutions

Impact of job on enterprise and individual performance

Required skills

Communicate effectively with others when applying and implementing quality systems

Read and interpret instructions procedures and information relevant to the application and implementation of quality systems

Interpret and follow operational instructions and prioritise work

Complete documentation related to the application and implementation of quality systems

Operate electronic communication equipment to required protocol

Work collaboratively with others when applying and implementing quality systems

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems that may arise when applying and implementing quality systems in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unanticipated situations that may occur during the application and implementation of quality systems

Apply precautions and required action to minimise control or eliminate hazards that may exist during the application and implementation of quality systems

Monitor work activities in terms of standards and processes of the quality system concerned

Modify activities depending on differing operational contingencies risk situations and environments

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Select and use quality improvement tools and methods

Identify and use equipment processes and procedures required within the context of the job concerned

Operate and adapt to differences in equipment in accordance with standard operating procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies and other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials andor equipment andor

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through appropriately simulated activities at the registered training organisation andor

in an appropriate range of situations in the workplace

The operations may be conducted:

Customers may be:

Workplaces may comprise:

Work may be conducted in a range of work contexts and may include:

Quality improvement tools may include a range of techniques including:

Consultative processes may involve:

Communication in the work area may include:

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

Information/documents may include:

Applicable regulations and legislation may include: