Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Plan for inbound quality assurance
  2. Perform inbound quality assurance procedures
  3. Evaluate inbound quality assurance procedures

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant legislation and workplace procedures

communicating and working effectively with others

completing relevant documentation

implementing contingency plans

interpreting and following operational instructions and prioritising work

modifying activities depending on operational contingencies, risk situations and environments without compromising quality

operating electronic communications equipment to required protocol

reading and interpreting relevant instructions, procedures, information and signs.


Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

code of practice for working collaboratively with others

emergency procedures

relevant sections of national and state/territory regulatory requirements and codes of practice

requirements for completing relevant documentation such as checklists, schedules and internal audit reports

steps involved in planning work activities

typical defects that can occur and related action that should be taken

various approaches to quality assurance, such as Total Quality Management, and the strengths and limitations of each when applied in this context.