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Elements and Performance Criteria

1. Plan for quality assurance activities
2. Products and services to be quality assured and required resources, are identified
3. Objectives of the quality assurance activities are determined and discussed with those responsible for carrying them out
4. Proposed methods and techniques to be applied are confirmed and implemented
5. Implement quality assurance procedures
6. Resources required to carry out the quality assurance plan efficiently and effectively are accessed
7. Quality assurance activities are supported as required
8. Quality of operations, services or products is monitored and adjusted as required to meet organisational specifications and standards
9. Variations in the quality of operations, services or products from required standards are detected and reported in accordance with organisational procedures
10. Problems that affect or could potentially affect quality are identified and solutions are posed and reported to relevant person
11. Records are kept according to organisational quality assurance policy and procedures
12. Evaluate quality assurance procedures
13. Outcomes of implementing quality assurance procedures are evaluated against organisational specifications and standards
14. Suggestions for improving quality assurance procedures are made in accordance with organisational policy and procedures
15. Outcomes of the quality assurance activities are discussed with relevant parties and recommendations are made to ensure quality is maintained

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment. Non-essential conditions can be found in the Companion Volume Implementation Guide.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

analysing and evaluating quality assurance processes, procedures and outcomes completing relevant documentation modifying activities depending on operational contingencies, risk situations and environments without compromising quality producing a quality assurance plan supporting others to maintain quality standards.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

data analysis and evaluation methods organisational quality assurance system organisational services, products and resource requirements relevant organisational specifications and standards that require quality assured outcomes requirements for completing relevant documentation, such as checklists, schedules and internal audit reports typical defects that can occur and related action that can be taken various approaches to quality assurance and their strengths and limitations.

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