REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant OHampS procedures and guidelines concerning the use of computer equipment in the workplace including recommended posture ergonomic settings of chair and work station and the use of periods of rest and exercise

OHampS risks and hazards when using computer equipment for work tasks and ways of controlling the riskshazards

Procedures for the use of keyboards and computer equipment in the workplace

Typical problems that can occur when using keyboards to enter data and related appropriate action that can be taken to prevent or solve them

Housekeeping standards and procedures required in the workplace

Site layout

Required skills

Read and interpret instructions procedures information and manuals relevant to the use of keyboards to enter data

Interpret and follow operational instructions and prioritise work

Operate electronic infotechnology and computer equipment to required protocol

Work collaboratively with others when using keyboards to enter data

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems faults or malfunctions that may occur when using keyboards to enter data in accordance with workplace procedures

Apply precautions and required action to minimise control or eliminate hazards that exist when using keyboards to enter data

Work systematically with required attention to detail without injury to self

Apply fatigue management knowledge and techniques

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies risk situations and environments

Operate and adapt to differences in keyboards software and computer equipment in accordance with standard operating procedures

Maintain eyehand coordination

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies and other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials andor equipment andor

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through appropriately simulated activities at the registered training organisation andor

in an appropriate range of situations in the workplace

The operations may be conducted:

Customers may be:

Workplaces may comprise:

Keyboards/keypads may be used in a range of work contexts, including

Keyboards/keypads may be used on a range of infotechnology equipment, including:

Keyboard skills may be required to enter data via a range of work-based computer applications including:

Personnel in the work area may include:

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

Information/documents may include:

Applicable regulations and legislation may include: