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Elements and Performance Criteria

1. Identify and act on major workplace areas in terms of functions, organisational structures and occupations
2. Workplace layout, flow of materials and goods, and work activities conducted in each work area are identified
3. Workplace organisational structure and the relationship of each occupation and classification grouping to this structure are outlined
4. Types of workplace facilities, their purpose and potential risk factors are identified
5. Equipment and technology used in the workplace are outlined in terms of function and physical characteristics
6. Individual responsibilities under industrial agreements are identified and acted on in the conduct of assigned duties
7. Key internal and external customers and the workplace areas that serve them are identified
8. Workplace hazards are identified and related hazard minimisation procedures are followed
9. Relevant personal protective equipment (PPE) is identified and correctly used in accordance with regulations and workplace requirements
10. Workplace emergency procedures are identified and followed in real and simulated emergency situations
11. Organise and accept responsibility for own workload
12. Priorities and deadlines are established in consultation with others (as appropriate) and recorded
13. Work activities are planned and progress of work is communicated to others whose personal work plans and timelines may be affected
14. Work is completed to the standard expected in the workplace and in accordance with any guidelines, directions or instructions
15. Variations and difficulties affecting work requirements are identified through regular reviews and action is taken to report these issues to supervisory staff
16. Additional support to improve work is communicated clearly to appropriate personnel
17. Apply ethical practices
18. Workplace procedures, regulations and legislation appropriate to the position are identified and followed
19. Commitments and undertakings to clients, colleagues and supervisors are met
20. Required confidentiality is maintained
21. Appropriate codes of acceptable and ethical work practices are applied
22. Workplace security policies are identified, including their relationship to personal job role
23. Receive and act constructively on personal feedback
24. Suggestions on ways to improve work are sought regularly from appropriate personnel
25. Feedback is acted upon as required to improve work performance
26. Participate in identifying and meeting own learning needs
27. Workplace operations and equipment, and focus of the activity are identified
28. Organisational structure, career paths and training opportunities appropriate to the enterprise are identified
29. Steps are taken, in consultation with appropriate personnel, to identify own learning needs by assessing and planning future work requirements
30. Appropriate opportunities to learn and develop required competencies are undertaken including establishing networks and working relationships with others
31. Plan and organise a personal daily routine
32. Daily routine is planned to take into account rosters, industrial agreements and workplace procedures
33. Clarification of task requirements is sought as appropriate
34. Achievable time and other performance measures are agreed
35. Tasks are completed and variations to plan are identified and reported

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying precautions and required action to minimise, control or eliminate hazards that may exist during work activities applying relevant legislation and workplace procedures communicating effectively with others when completing workplace orientation and induction procedures completing documentation related to work activities demonstrating an understanding of the immediate management structure relating to the job role demonstrating an understanding of workplace structure and how it applies to the job role identifying and correctly using equipment, processes and procedures identifying workplace products and services and their features interpreting and following operational instructions and prioritising work modifying activities depending on operational contingencies, risk situations and environments monitoring work activities in terms of planned schedule reading and interpreting instructions, procedures, information and signs relevant to work activities selecting and using required personal protective equipment conforming to industry, and work health and safety (WHS)/occupational health and safety (OHS) standards working collaboratively with others when completing workplace orientation and induction procedures working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

basic workplace documentation and record keeping procedures and requirements conditions of service including: employer and employee obligations under awards, employment contracts, WHS/OHS and other regulations in relation to engagement, working times and conditions, and dismissal and discipline arrangements customer service standards and procedures emergency procedures personal protective equipment and instructions for its use site or workplace layout workplace hazards and related hazard minimisation procedures workplace procedures, standards and duty of care requirements including WHS/OHS and environmental protection responsibilities workplace structures and the roles and responsibilities of team/group members.

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