REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant and regulatory and code requirements including mass and load regulations

Relevant OHampS and environmental protection policies and procedures

Workplace protocols and procedures for the assessing and confirming customer transport requirements

Strategies to implement continuous improvement processes

Focus of operation of customer service and quotationspecification systems and resources

Typical problems that can occur when assessing and confirming customer transport requirements and related appropriate action that can be taken

Required skills

Communicate effectively with others when assessing and confirming customer transport requirements

Negotiate with others when assessing and confirming customer transport requirements

Read and interpret instructions procedures information and signs relevant to the assessment and confirmation of customer transport requirements

Interpret and follow operational instructions and prioritise work

Complete documentation related to the assessment and confirmation of customer transport requirements

Select and appropriately apply technology information systems and procedures to complete workplace tasks

Work collaboratively with others when assessing and confirming customer transport requirements

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems that may arise when assessing and confirming customer transport requirements in accordance with regulatory requirements and workplace procedures

Plan work activities including predicting consequences and identifying improvements

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies risk situations and environments

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Operate and adapt to differences in equipment in accordance with standard operating procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies and other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials andor equipment andor

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through appropriately simulated activities at the registered training organisation andor

in an appropriate range of situations in the workplace

The workplace environment may involve twenty-four hour operation and may include:

Services, products, risks, work systems and requirements may:

Operations involve:

Consignments may be:

Special freight transport requirements may involve:

Decision to provide service to customer is:

Decisions should reflect:

Key characteristics of the goods/stock to be transported may include the:

Consultative processes may involve:

Communications systems may involve:

Depending on the type of organisation concerned and the local terminology used, workplace plans/procedures may include:

Information/documentation may include:

Applicable regulations and legislation may include: