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Elements and Performance Criteria

  1. Identify major areas of the workplace in terms of functions, organisational structures and occupations
  2. Organise and accept responsibility for own workload
  3. Apply ethical practices
  4. Receive and act constructively on personal feedback
  5. Participate in identifying and meeting own learning needs
  6. Plan and organise a personal daily routine

Required Skills

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Workplace procedures and standards and duty of care requirements including OHampS and environmental protection responsibilities

Conditions of service including employer and employee obligations under award employment contract OHampS and other regulations in relation to engagement working times and conditions and dismissal and discipline arrangements

Workplace structures and the roles and responsibilities of teamgroup members

Site or workplace layout

Emergency procedures

Basic workplace documentation and record keeping procedures and requirements

Customer service standards and procedures

Workplace hazards and related hazard minimisation procedures

Personal protective equipment and instructions for its use

Required skills

Communicate effectively with others when completing workplace orientation and induction procedures

Read and interpret instructions procedures information and signs relevant to work activities

Interpret and follow operational instructions and prioritise work

Complete documentation related to work activities

Operate electronic communication equipment to required protocol

Work collaboratively with others when completing workplace orientation and induction procedures

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Apply precautions and required action to minimise control or eliminate hazards that may exist during work activities

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies risk situations and environments

Apply fatigue management knowledge and techniques

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Identify workplace products and services and their features

Identify and correctly use equipment processes and procedures

Operate and adapt to differences in equipment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OHampS standards

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies and other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials andor equipment andor

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through appropriately simulated activities at the registered training organisation andor

in an appropriate range of situations in the workplace


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Work will involve:

basic routine work functions in a variety of relevant work contexts

Customers may be:

internal or external

Operations may be conducted:

by day or night

in enclosed spaces

in exposed conditions

in controlled or open environments

Hazards may include:

vehicular traffic and pedestrians

uneven ground, steps, road surfaces

dust and vapours

hazardous or dangerous materials

humidity, air temperature and radiant heat

light including UV

noise

Consultative processes may involve:

clients

managers

supervisors/team leaders

workplace personnel

visitors

contractors

official representatives

union representatives

industrial relations and OH&S specialists

other professional or technical staff

local government authorities

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Communication may involve the basic use of a range of communication technology including:

phone

electronic data interchange (EDI)

fax

email

internet

radio

Personal protective equipment may include:

gloves

safety headwear and footwear

sunscreen, sunglasses and safety glasses

two-way radios

high visibility clothing

Information/documentation may include:

workplace procedures, checklists and instructions

operations manuals

induction/orientation documentation

competency standards and training materials

job specification, site/workplace map and details of organisation structure

conditions of service, relevant legislation, regulations and related documentation

award, enterprise bargaining agreement, other industrial arrangements

relevant codes of practice including the national standards for manual handling and the industry safety code

supplier and/or client instructions

manifests, bar codes, goods and container identification

goods identification numbers and codes

manufacturers specifications

material safety data sheets

relevant Australian standards and certification requirements

quality assurance procedures

emergency procedures

Applicable regulations and legislation may include:

relevant regulations, standards and codes of practice, including the Australian standards for manual handling and industry safety codes

dangerous goods and freight regulations and codes

relevant Australian and state/territory OH&S legislation

equal employment legislation and related policies

environmental protection regulations

licensing requirements for driving and carrying particular classes of goods

workplace relations legislation

workers compensation legislation