REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Regulations safeworking systems and codes of practice relevant to the development of rosters

Relevant OHampS and environmental protection procedures and guidelines

Workplace procedures and policies for development of rosters

Focus of operation of work systems equipment management and site operating systems for the development of rosters

Elements of operations relevant to the development of rosters, including: embarkation and disembarkation requirements; equipment capacities and limitations; passenger service needs; personnel capabilities; requirements for absentee coverage; safeworking systems and requirements; station, interchange and terminal operations; support services; and transport services offered by the organisation

Problems that may occur when developing rosters and appropriate action that can be taken to resolve the problems

Documentation and reporting requirements for the developing of rosters including computerbased systems

Required skills

Communicate effectively with others when developing rosters

Read and interpret instructions procedures and information relevant to the development of rosters

Interpret set workings and combined set workings

Interpret transport timetables and service details

Interpret and follow operational instructions and prioritise work

Complete documentation related to the development of rosters

Operate electronic communication equipment to required protocol

Work collaboratively with others when developing rosters

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems that may arise when developing rosters in accordance with workplace procedures

Interpret conditions of employment and industrial agreements and awards

Prepare roster documentation in line with workplace format

Allocate suitably qualified personnel to tasks

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies risk situations and environments

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Select and use relevant computercommunicationoffice equipment required when developing rosters

Adapt to differences in equipment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OHampS standards

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies and other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials andor equipment andor

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through appropriately simulated activities at the registered training organisation andor

in an appropriate range of situations in the workplace

Work may be conducted in:

Work rosters may cover:

Staff covered by work rosters may include:

Changes to planned services may include:

Real time issues may include:

Support activities may include:

Contingency plans may include:

Work outcomes or set workings may apply to:

Communication in the work area may include:

Personal protective equipment may include:

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

Information/documents may include:

Applicable regulations and legislation may include: