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Elements and Performance Criteria

  1. Identify changes to timetables, planned activities and support activities
  2. Confirm changes to planned activities
  3. Confirm personnel availability
  4. Re-allocate personnel and amend rosters

Required Skills

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Regulations safeworking systems and codes of practice relevant to the application and amendment of rosters

Relevant OHampS and environmental protection procedures and guidelines

Workplace procedures and policies for application and amendment of rosters

Focus of operation of work systems equipment management and site operating systems for the application and amendment of rosters

Embarkation and disembarkation requirements

Equipment capacities and limitations

Passenger service needs

Personnel capabilities

Requirements for absentee coverage

Safeworking systems and requirements

Station interchange and terminal operations

Support activities

Transport services offered by the organisation

Problems that may occur when amending rosters and appropriate action that can be taken to resolve the problems

Documentation and reporting requirements for the amending rosters including computerbased systems

Required skills

Communicate effectively with others when applying and amending rosters

Read and interpret instructions procedures and information and signs relevant to the application and amendment of rosters

Interpret set workings and combined set workings

Interpret conditions of employment and industrial agreements and awards

Interpret transport timetables and service details

Interpret and follow operational instructions and prioritise work

Complete documentation related to the application and amendment of rosters

Operate electronic communication equipment to required protocol

Work collaboratively with others when applying and amending rosters

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems that may occur when applying and amending rosters in accordance with workplace procedures

Implement contingency plans for unanticipated situations that may arise when applying and amending rosters

Allocate suitably qualified personnel to tasks

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies risk situations and environments

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Select and use relevant computercommunicationoffice equipment required when applying and amending rosters

Adapt to differences in roster requirements in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OHampS standards

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies and other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials andor equipment andor

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through appropriately simulated activities at the registered training organisation andor

in an appropriate range of situations in the workplace


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Work may be conducted in:

in a range of work environments

by day or night

Staff covered by work rosters may include:

driving and driving support crews

shunting and marshalling crews

terminal personnel

freight handling personnel

station personnel

interchange personnel

transit officers

security officers

revenue collection officers

passenger assist/customer service personnel

yard support personnel

crew transport personnel

transport control centre personnel

traffic officers

Changes to planned services may include:

changes in demand

response to emergencies

Real time issues may include:

absenteeism

additional support services due to injury

emergencies

Work outcomes or set workings may apply to:

transport crews

personnel required for support activities

transport control personnel

transport planning personnel

Communication in the work area may include:

phone

electronic data interchange (EDI)

fax

email

internet

RF systems

oral, aural or signed communications

Personal protective equipment may include:

gloves

safety headwear and footwear

safety glasses

two-way radios

high visibility clothing

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Information/documents may include:

regulatory and/or code requirements relevant to the application and amendment of rosters

workplace procedures and policies for the application and amendment of rosters

work rosters

transport graphs

hard copy documentation

safe working forms

dangerous goods manifest

operations manuals, job specifications and induction documentation

manufacturers specifications for office equipment

conditions of service, award, enterprise bargaining agreement, and other industrial arrangements

relevant Australian standards and certification requirements

quality assurance procedures

emergency procedures

Applicable regulations and legislation may include:

relevant state/territory regulations, safeworking systems and codes of practice relevant to the application and amendment of rosters, including the ADG Code and the Code of Practice for the Defined Interstate Rail Network in situations where the trains are operating on that network

relevant state/territory privacy legislation

relevant state/territory OH&S and environmental protection legislation

state, federal or territory award legislation

workplace relations regulations including equal opportunity, equal employment opportunity and affirmative action legislation