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Elements and Performance Criteria

1. Identify and confirm transport requirements
2. Need for alternative passenger transport is identified with minimal actual disruption to services
3. Period for which alternative transport is required is determined from situation and services
4. Timetables, passenger loadings and luggage quantities are determined from workplace information systems
5. Requirements to cater for disabled passengers or others with specific needs are determined
6. Hazards are identified, risks are assessed and control measures are implemented
7. Arrange alternative transport
8. Type and number of transport units required are determined to provide cost effective movement within workplace guidelines for minimal disruption
9. Alternative transport is arranged within workplace policies and procedures to meet anticipated need
10. Arrangements are made to provide assistance for passengers with specific needs
11. Relevant work health and safety (WHS)/occupational health and safety (OHS) requirements are identified and included in transport planning considerations
12. Monitor and update transport arrangements
13. Passengers are informed of alterations to services as quickly as possible
14. Relevant details of incidents are collected and recorded in accordance with workplace policies and procedures for future reference, analysis and investigation purposes
15. Irregularities outside own area of responsibility are referred to nominated person or section
16. Alternative transport arrangements and related financial transactions are documented to meet operational requirements
17. Requirements to cater for passengers with a disability or others with specific needs are determined

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

adapting to differences in transport situations in accordance with workplace procedures analysing contingency situations for their impact on services applying relevant legislation and workplace procedures arranging alternative transport communicating and negotiating effectively with others completing relevant documentation identifying and confirming transport requirements identifying job hazards and taking required action to minimise, control or eliminate identified hazards implementing contingency plans interpreting and following operational instructions and prioritising work modifying activities depending on operational contingencies, risk situations and environments monitoring and updating transport arrangements reporting and/or rectifying identified problems promptly in accordance with workplace procedures reading and interpreting relevant instructions, procedures, information and signs scheduling and monitoring work activities working collaboratively with others when arranging alternative passenger transport working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria, and include knowledge of:

alternative transport options to meet anticipated operational needs communication and negotiation requirements when arranging alternative passenger transport contact arrangements for other transport organisations available to provide alternative transportation documentation and record requirements problems that may occur when arranging alternative passenger transport and appropriate actions that can be taken to resolve these problems protocols for contacting other transport organisations relevant services affected by contingency situations to be considered in transport planning arrangements to minimise actual disruption to services relevant work health and safety (WHS)/occupational health and safety (OHS) procedures and guidelines road transport service planning processes train timetables workplace procedures and policies for arranging alternative passenger transport.

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