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Elements and Performance Criteria

1. Monitor tram/light rail operations
2. Matters for attention book, daily notices and any other documentation are checked for possible impact on daily tram/light rail operations
3. Hazards are identified, risks are assessed and control measures are implemented
4. Current status of tram/light rail operations and tactical situations are identified in accordance with organisational procedures
5. Any problems or delays are identified and current situation is noted in accordance with organisational procedures
6. Communication with appropriate personnel is established and/or maintained in accordance with organisational procedures
7. Deal with disruptions and delays to tram/light rail services
8. Disruptions, delays or potential delays are identified through notices or information from appropriate personnel or authorities
9. Contingency plans are developed and implemented in accordance with organisational procedures
10. Tram/light rail service is adjusted to meet operational and customer service requirements
11. Availability of resources to implement contingency plan is confirmed with appropriate personnel and resources are allocated in accordance with organisational requirements
12. Where non-routine delays occur, advice is disseminated in accordance with organisational requirements
13. Complete documentation
14. Out of course delays and disruptions are documented in accordance with organisational procedures
15. Completed documentation is filed and stored in accordance with organisational requirements

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant safeworking systems and workplace procedures communicating effectively with others when monitoring and controlling tram/light rail operations controlling daily tram/light rail operations dealing with disruptions or delays to tram/light rail operations following documentation procedures in accordance with organisational standards identifying job hazards and required action to minimise, control or eliminate identified hazards identifying relevant organisational documentation monitoring tram/light rail operations producing clear and concise documentation reading and interpreting relevant instructions, procedures and information working collaboratively with others when monitoring and controlling tram/light rail operations working systematically with required attention to detail.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

communication protocols for relevant personnel and authorities location of tram/light rail and heavy rail interfaces organisational procedures for monitoring and controlling tram/light rail operations problems and delays that may occur with daily tram/light rail operations regulatory requirements safeworking systems and relevant workplace procedures for controlling daily tram/light rail operations system geography and limitations.

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